Rebekah Saraiva

I’m a customer-focused professional with 3+ years of experience across retail sales, leadership, and client support, combining high-volume communication with a strong commitment to resolving concerns efficiently. I’m known for building trust, de-escalating tense situations, and keeping the customer experience steady even during peak demand.

In my current role as a Registered Behavior Technician (RBT), I provide one-on-one behavioral support using evidence-based intervention plans and maintain accurate client progress documentation. I collaborate closely with supervisors and caregivers to support continuity of care, and I consistently manage challenging behaviors using de-escalation and positive reinforcement strategies.

Previously, I led teams and supported guests as a Shift Lead, handling customer concerns, training new employees, and managing cash and opening/closing responsibilities. Earlier experience in customer service roles included assisting with memberships and account inquiries, resolving complaints quickly, processing transactions using POS systems, and consistently meeting or exceeding sales and membership goals.