Open to opportunities

Sermetra Moses

@sermetramoses

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Dedicated Certified Nurse Assistant with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my caregiving skills while providing opportunities for professional growth and development.

I am a dedicated and compassionate Certified Nurse Assistant with over 10 years of experience in caregiving, behavioral support, warehouse operations, and customer service. My proven ability to manage multiple responsibilities with strong attention to detail reflects my commitment to excellence in every task I undertake. I am highly adaptable and organized, focused on delivering high-quality service across diverse settings.

In my current role as a Behavioral Technician, I support individuals with autism and other special needs by implementing customized behavioral interventions. I collaborate with healthcare teams and families to develop personalized care plans, monitor client progress, and adjust strategies to enhance outcomes. My previous experience as a caregiver has equipped me with the skills to promote client independence and well-being through compassionate support, ensuring that their needs are met with dignity and respect.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Technician

Current

Totals Programs

Oct 2023 - Present (1 year 8 months)

Supported individuals with autism and other special needs by implementing customized behavioral interventions. Collaborated with healthcare teams and families to develop and adapt personalized care plans.

Behavioral Interventions Documentation

Warehouse Associate

Michaels Distribution Center

May 2020 - Jan 2021 (8 months)

Accurately selected, packed, and processed merchandise using a pick-to-light inventory system. Maintained productivity and quality standards in a high-volume distribution environment.

Inventory Management Pick To Light System Quality Control

Customer Service Representative

Younger Optics

Jan 2011 - Dec 2015 (4 years 11 months)

Delivered exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Managed high-volume customer interactions while maintaining a positive and professional demeanor.

Customer Service Conflict Resolution Product Recommendations

Caregiver

In-Home Supportive Services (IHSS)

Jan 2010 - Nov 2024 (14 years 10 months)

Delivered daily care assistance including meal preparation, medication management, hygiene support, and mobility aid. Promoted client independence and well-being through consistent and compassionate support.

Caregiving Medication Management

Education

Degrees, certifications, and relevant coursework

Leuzinger High School

High School Diploma, General Studies

Completed high school education at Leuzinger High School.

Antelope Valley College

Associate of Arts, Psychology

Pursued a major in Psychology, gaining knowledge in various psychological theories and research methods. Completed coursework relevant to understanding human behavior and mental processes.