Erika Lombardi
@erikalombardi
Detail-oriented language data annotator with strong communication skills.
ItalyWhat I'm looking for
As a dedicated Language Data Annotator with a rich background in customer service, I thrive on creating engaging and effective natural language prompts that enhance AI interactions. My experience at Transperfect allowed me to develop prompts that not only mimic human conversation but also cater to various styles and topics, ensuring high-quality standards are met.
Prior to my role in language annotation, I honed my customer service skills as a Guest Experience Agent at Tigotan Lovers and Friends Hotel, where I managed VIP guest relations and trained staff to uphold exceptional service standards. My diverse experience across various roles, including as a Visitor Assistant at the Natural History Museum in London, has equipped me with the ability to communicate effectively and adapt to different environments.
With a University Degree in Foreign Languages and Literatures, I am passionate about languages and eager to leverage my skills in language-related roles. I am committed to delivering high-quality work and continuously improving my craft.
Experience
Work history, roles, and key accomplishments
Guest Experience Agent
Tigotan Lovers and Friends Hotel
Aug 2017 - Jun 2024 (6 years 10 months)
Welcomed VIP guests and managed exclusive check-ins. Provided clear information and coordinated with departments to fulfill special requests while supervising hotel standards and resolving complaints.
Language Data Annotator
Transperfect
Aug 2023 - Nov 2023 (3 months)
Developed natural language prompts that mimic human interactions across various styles and topics. Ensured quality standards for user engagement and assessed AI adaptability through a mix of difficulty levels.
Receptionist
Canarias.com
Jan 2017 - Aug 2017 (7 months)
Managed car rentals and sold excursions to hotel guests, providing excellent customer service and support.
Visitor Assistant
Natural History Museum
Feb 2015 - Dec 2016 (1 year 10 months)
Welcomed guests, provided information, sold tickets, assisted with exhibitions, and promoted memberships while leading a team and managing cash operations.
Front Office Hostess
Ping Pong Restaurant
Dec 2013 - Dec 2014 (1 year)
Managed front office operations, welcoming guests and ensuring a positive dining experience.
Trainee Receptionist
Quay Hotel
Jan 2012 - May 2012 (4 months)
Assisted clients with check-in and check-out processes while providing general client assistance.
Sales Advisor
Hennes and Mauritz
Apr 2010 - Jun 2011 (1 year 2 months)
Involved in client assistance, cashiering, and visual merchandising to enhance customer shopping experience.
Trainee
ISL (Italian Shipping and Logistic)
Feb 2003 - May 2003 (3 months)
Gained knowledge about import-export operations and the boarding and landing of goods.
Education
Degrees, certifications, and relevant coursework
Llandudno
Leonardo Da Vinci Programme, Mobility Programme
2012 - 2012
Engaged in the Leonardo Da Vinci Programme for 4 months, focusing on mobility and practical experience in a foreign environment.
BUBayreuth Universitaet
Erasmus Programme, Language Studies
2007 - 2008
Participated in an Erasmus project for 10 months, enhancing language skills and cultural understanding.
UDUniversity Gabriele D’Annunzio
University Degree, Foreign Languages and Literatures
2010 -
Grade: 106/110
Completed a university degree in Foreign Languages and Literatures with a focus on tourist-business studies, achieving a score of 106 out of 110.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Interested in hiring Erika?
You can contact Erika and 50k+ other talented remote workers on Himalayas.
Message ErikaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
