I'm looking for a remote, customer-facing role where I can resolve issues efficiently, support people in multicultural environments, and use my Italian, English, and Spanish communication skills.
Looking for a job
Federica Bullo
@federicabullo
Customer service pro (7+ yrs, ES/IT/NL) focused on resolving customer issues. Multilingual, detail-oriented and driven by client satisfaction.
SpainWhat I'm looking for
I currently support Iberia Airlines customers through Foundever, handling complaints, lost luggage, reservations, cancellations, refunds, and administrative requests by phone and email.
Across hotel roles in Seville, Lucca, and Rotterdam, I delivered end-to-end guest support—from check-ins and personalized recommendations to administrative and financial operations, including reservations, invoicing, payment processing, and cash reconciliation to ensure seamless service.
My earlier audiovisual production work at McCann Worldgroup and production companies in Milan strengthened my ability to coordinate teams, manage schedules, and solve problems under pressure. I bring fluent Italian, English, and Spanish to customer-focused work in multicultural settings.
Experience
Work history, roles, and key accomplishments
Current
Managed customer service via phone and email, handling complaints, administrative tasks, and operational management of lost luggage, reservations, cancellations, and refunds.
NH
Hotel Receptionist
Nüa Hotels
Jan 2026 - Apr 2026 (3 months)
Delivered end-to-end guest assistance, managing check-ins, check-outs, and personalized recommendations, along with daily administrative and financial operations.
VP
Hotel Receptionist
Villa Guinigi Exclusive Residence & Pool
Jan 2024 - Dec 2024 (11 months)
Delivered end-to-end guest assistance, managing check-ins, check-outs, and personalized recommendations, along with daily administrative and financial operations.
Delivered end-to-end guest assistance, managing check-ins, check-outs, and personalized recommendations, along with daily administrative and financial operations.
HM
Hotel Receptionist
Hotel Villa San Michele
Mar 2021 - Dec 2022 (1 year 9 months)
Delivered end-to-end guest assistance, managing check-ins, check-outs, and personalized recommendations, along with daily administrative and financial operations.
MW
Advertising Production Assistant
McCann Worldgroup
Jan 2019 - Sep 2020 (1 year 8 months)
Managed operational planning for advertising production projects across TV, digital, radio, and print, serving as liaison between agencies and technical teams.
WF
Advertising Production Assistant
Wayne Film
Jan 2016 - Dec 2018 (2 years 11 months)
Managed operational planning for advertising production projects across TV, digital, radio, and print, serving as liaison between agencies and technical teams.
LP
Advertising Production Assistant
Lotus Production
Jan 2016 - Dec 2018 (2 years 11 months)
Managed operational planning for advertising production projects across TV, digital, radio, and print, serving as liaison between agencies and technical teams.
RO
Advertising Production Assistant
Roadmovie
Jan 2016 - Dec 2018 (2 years 11 months)
Managed operational planning for advertising production projects across TV, digital, radio, and print, serving as liaison between agencies and technical teams.
TM
Theater Usher
Teatro Manzoni
Jan 2014 - Dec 2016 (2 years 11 months)
Welcomed and assisted audience members during events, managing venue access, seating, and real-time issue resolution, and supported pre-event setup and logistics.
Education
Degrees, certifications, and relevant coursework
AD
Accademia Domani
Training course, Business English
2025 - 2025
Business English course of 55 hours completed in 2025.
IF
Itinera Formazione
Training course, Reception in Accommodation Facilities
2020 - 2021
Training course for reception in accommodation facilities, 366 hours, completed in 2021.
CV
Civica Scuola di Cinema Visconti
Three-year degree, Audiovisual Production
2015 - 2018
Three-year degree in Audiovisual Production from Civica Scuola di Cinema Visconti, Milan, from 2015 to 2018.
Università degli Studi di Milano
Bachelor's Degree, Cultural Heritage Sciences
2011 - 2015
Bachelor's Degree in Cultural Heritage Sciences from Università degli Studi di Milano, from 2011 to 2015.
LA
Liceo Linguistico Agnesi
High school diploma, Linguistics
2006 - 2011
High school diploma in linguistics (English, Spanish, and German) from Liceo Linguistico Agnesi, Milan, from 2006 to 2011.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SpainAuthorized to work in
Salary expectations
30k-35k EUR
Social media
Skills
Customer ServiceCustomer SupportComplaint HandlingAdministrative ManagementIssue ResolutionLost Luggage HandlingReservation ManagementCancellationsRefund ProcessingHotel ReceptionCheck inCheck OutInvoicingPayment ProcessingCash ReconciliationAdvertising ProductionOperational PlanningSchedule ManagementMicrosoft WordExcelSalesforcePMS 5 StelleMewsBeddyResiberAmadeusWorld TracerItalianEnglishSpanishClear communicationActive ListeningEmotional IntelligenceProblem SolvingAttention To DetailStress ToleranceResilience
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