LMLuisa Mastroberardino
@luisamastroberardino
Customer service specialist fluent in German, Italian and English with 10+ years resolving complex inquiries.
SpainWhat I'm looking for
I am a multilingual customer service specialist with over ten years of experience across travel, hospitality and insurance sectors, fluent in German, Italian and English. I consistently deliver professional, accurate and patient support under pressure.
I have operated in remote and frontline roles handling reservations, check-in and boarding, customer inquiries, translations and administrative tasks, using GDS and multiple CRM/PMS systems. I refreshed my GDS proficiency through a 90-hour Amadeus Expert certification course.
My achievements include resolving logistics and delivery issues via Zendesk, managing reservations and channel managers (Bookingevolution, Vertical Booking, Scrigno), and providing social insurance customer support in Germany. I have experience translating technical and marketing materials across languages for the automotive sector.
I am organized, detail-oriented and collaborative, with strengths in problem solving, verbal communication and service management. I seek roles where I can apply multilingual customer-care expertise and system proficiency to improve customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Social Insurance Clerk
AOK Bayern - Die Gesundheitskasse
Nov 2025 - Present (2 months)
Handled customer service and administrative tasks related to statutory health insurance, advising clients, processing claims and managing memberships.
Customer Service Specialist
Pixartprinting SpA
Feb 2020 - Jun 2024 (4 years 4 months)
Provided German-language customer support via phone, email and chat using Zendesk, resolving delivery, registration and invoicing issues and maintaining SLA targets.
Translator
Autel Europe GmbH
May 2019 - Jan 2020 (8 months)
Translated manuals, software content and advertising materials between Italian, German and English for the automotive industry to ensure accurate multilingual product documentation.
Receptionist
Hotel Nani Mocenigo Palace
Nov 2017 - May 2019 (1 year 6 months)
Managed reservations, check-in/out and invoicing using Scrigno PMS and Bookingevolution channel manager while coordinating tours and guest transfers.
Receptionist
Hotel Casa Verardo
May 2014 - Nov 2017 (3 years 6 months)
Handled reservations, check-in/out and bar service, maintained room availability and issued invoices using Bookingevolution and channel managers.
Hostess and Tourist Assistant
Venice Ho.st
Feb 2014 - May 2014 (3 months)
Provided cruise turnaround assistance and tourist information, handled check-in operations and promoted products at trade shows to support passenger services.
Check-in and Boarding Agent
GH Italia
Feb 2011 - Jan 2014 (2 years 11 months)
Checked bookings, issued boarding passes and managed luggage using GDS systems (ARCO, Amadeus, SITA), handled passenger complaints and followed security procedures.
Waitress and Barmaid
Bar Orange
Apr 2010 - Jan 2011 (9 months)
Provided table service and counter customer service in a fast-paced bar environment, handling orders and payments.
Waitress
Waxy O'Connors
May 2009 - Feb 2010 (9 months)
Delivered table service and customer assistance in a busy restaurant setting, ensuring guest satisfaction and timely service.
Customer Representative
Concentrix
Jan 2005 - Jan 2008 (3 years)
Handled incoming customer contacts for the German market via phone, email and chat, logged interactions in CRM and provided resolutions within SLA.
Education
Degrees, certifications, and relevant coursework
Travexs (Amadeus Expert certification - online)
Certification (Amadeus Expert), Travel Technology / Global Distribution Systems
2024 -
Undertaking a 90-hour online Amadeus Expert certification course to refresh and reinforce GDS proficiency.
Municipal high school "Werner-von-Siemens-Realschule"
High school diploma, General Secondary Education
1999 - 2005
Completed secondary education at Werner-von-Siemens-Realschule, obtaining a high school diploma.
Availability
Location
SpainAuthorized to work in
Job categories
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