Open to opportunities

Miasha Hawkins

@miashahawkins

Message

I resolve high-volume customer and patient support issues across remote phone, chat, email, and CRM channels.

United States

Message

What I'm looking for

I'm looking for a remote customer or healthcare support role where I can resolve complex concerns, document accurately, protect confidential information, and deliver empathetic service across phone, email, chat, and CRM channels.

I’ve supported customers and patients across Concentrix, Alorica, and Continuum Global Solutions, resolving billing, account, product, claims, and service concerns in high-volume remote environments.

At Continuum Global Solutions, I guided customers through software, hardware, network connectivity, router configuration, and DNS-related issues while documenting resolutions in CRM systems. At Alorica, I handled pharmacy benefit, medication, claims, and account inquiries with privacy-conscious, empathetic support.

I also run Braid Candy Studio, where I manage the full client experience, from consultations and scheduling to payments, records, and follow-up. My background combines clear communication, de-escalation, technical troubleshooting, and accurate confidential documentation.

Experience

Work history, roles, and key accomplishments

Current

Owner / Braider

Current

Braid Candy Studio

Operates a client-focused natural hair braiding business, managing the complete customer experience from inquiry through appointment completion. Handles scheduling, client consultations, service recommendations, deposits, pricing, reminders, and follow-up communication.

Customer Service Scheduling Client Consultation Payment Coordination Inventory Planning Marketing Support problem resolution Time Management

Blended Advisor II

Concentrix

Mar 2023 - Mar 2025 (2 years)

Provided customer support through Salesforce, resolving account, product, billing, and service-related concerns with accuracy and empathy. Handled complex inquiries and escalated complaints while following company policies and quality standards.

Salesforce Customer Support CRM Troubleshooting Documentation Communication Skills Problem Solving

Patient Care Advocate II

Alorica

Oct 2022 - Mar 2023 (5 months)

Supported patients, members, providers, and families with pharmacy benefit, medication, claims, and account-related inquiries. Managed high-volume inbound calls while meeting service, quality, and call-handling expectations.

Customer Service Call Handling Problem Solving Documentation HIPAA Empathy De escalation

Customer Service Representative

Continuum Global Solutions

Aug 2020 - Dec 2021 (1 year 4 months)

Provided phone, email, and live-chat support for billing, account, service, and technical concerns. Troubleshot software, hardware, network connectivity, router configuration, and DNS-related issues through step-by-step remote guidance.

Phone Support Email Support Live Chat Troubleshooting CRM Documentation Customer Service

Registered Medical Assistant

Liberty Doctors LLC

Oct 2018 - May 2020 (1 year 7 months)

Collected and documented patient information, vital signs, specimens, and clinical histories with accuracy and attention to detail. Performed venipuncture, capillary puncture, urinalysis, EKGs, and specimen processing according to safety and infection-control procedures.

Patient Care Vital Signs Specimen Collection EKG Electronic Health Records (EHR)HIPAA Appointment Scheduling Training

Clinical Medical Assistant – Student Rotation

Charleston Women's Wellness Center

Mar 2018 - May 2018 (2 months)

Supported patient examinations, vital signs, specimen collection, room preparation, and front-office workflow. Assisted with appointment coordination and accurate clinical documentation.

Patient Care Vital Signs Specimen Collection Clinical Documentation Appointment Coordination

Cashier

Walmart

Aug 2015 - Nov 2016 (1 year 3 months)

Processed cash, credit, electronic payments, returns, exchanges, discounts, and loyalty transactions accurately. Resolved customer concerns professionally and assisted with training new cashiers.

Cash Handling Payment Processing Customer Service Training

Collection Agent

iQor

Jul 2014 - Jul 2015 (1 year)

Handled high-volume outbound calls, account research, payment arrangements, disputes, and sensitive financial information. Used negotiation, empathy, documentation, and problem-solving skills to resolve account concerns.

Outbound Calls Account Research Payment Arrangement Dispute Resolution Negotiation Documentation