Open to opportunities

Mia Potter

@miapotter

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Healthcare Operations Manager delivering compliant scheduling, recruiting, and high-quality care coordination.

United States

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What I'm looking for

I’m looking for a role where I can lead healthcare operations—workforce scheduling, recruiting, onboarding, compliance, and client service—driving consistent schedule fulfillment and strong continuity of care while improving processes.

I’m a Healthcare Operations Manager who leads workforce scheduling, recruiting, onboarding, compliance, and client relations in fast-paced care environments. I’ve managed 540+ weekly authorized care hours across multiple clients, maintaining ~90% schedule fulfillment despite staffing shortages.

I recruit, hire, and onboard caregivers quickly—bringing on 10 caregivers in a three-month recruiting period—while supervising 13+ caregivers serving 25+ clients. I serve as a primary liaison to the VA and healthcare partners, leveraging Monday.com, WellSky EMR, and Microsoft Excel to track metrics, coordinate workflows, and maintain strong documentation standards.

Experience

Work history, roles, and key accomplishments

Operations Specialist

Thrive USA Home Care

Mar 2026 - Jun 2026 (3 months)

Supported agency leadership with scheduling, caregiver coordination, client communications, and operational administration. Assisted with workforce planning, compliance tracking, and continuity of care initiatives while resolving caregiver and client concerns.

Workforce Planning Scheduling coordination Compliance Tracking Client Communication Care Coordination Documentation Management Conflict Resolution Healthcare Administration Service quality Caregiver Coordination

Operations Manager

Thrive USA Home Care

Mar 2024 - Mar 2026 (2 years)

Directed daily operations for a home healthcare agency supporting 25+ clients and 13+ caregivers. Managed 540+ authorized care hours weekly with ~90% schedule fulfillment, recruited and onboarded 10 caregivers in 3 months, and maintained compliance and records in WellSky while serving as a primary VA liaison.

Workforce Scheduling Onboarding Client Relations Care Coordination Compliance Management Monday.Com Wellsky Microsoft Excel Healthcare Documentation

Barn Caregiver

Relentless

Jan 2024 - Mar 2024 (2 months)

Managed daily animal care responsibilities and maintained facility operations. Supported consistent upkeep of the barn environment while ensuring day-to-day readiness.

Animal Care Facility Maintenance Routine Feeding And Care Safety Procedures Team Collaboration

Designer

Source One

Aug 2023 - Dec 2023 (4 months)

Created CAD layouts and maintained project documentation. Collaborated with contractors to support project accuracy and completion.

Project Documentation Documentation Control Collaboration Design Support Project Coordination

Medical Reception Technician

MedFast Urgent Care

Jun 2020 - Mar 2021 (9 months)

Registered patients, verified insurance eligibility, and maintained EMR documentation in a fast-paced urgent care setting. Collected vital signs and supported providers with clinical and administrative duties while delivering exceptional patient service.

Patient Registration Insurance Verification Vital Signs Medical Assisting Provider Support Front Desk Operations Patient Care Healthcare Administration

Reception Technician / Phlebotomist

CSL Plasma

Feb 2020 - Jun 2020 (4 months)

Maintained donor records, performed phlebotomy procedures, and ensured compliance with healthcare regulations. Delivered professional customer service while managing high-volume donor interactions.

Phlebotomy Donor Management Healthcare Compliance Customer Service High Volume Clinical Support Safety Procedures Vital Clinical Accuracy