Open to opportunities

Jarel Allen

@jarelallen

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Dedicated Customer Support Specialist with a focus on user satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Support Specialist with over 5 years of experience in enhancing user satisfaction and operational efficiency. My career has been marked by a proven ability to resolve complex issues and deliver personalized solutions, ensuring that customers receive exceptional support. I thrive in fast-paced environments and am passionate about leveraging technology to build long-term customer relationships.

In my recent role as a Medical Office Coordinator at Colorado Kidney Care, I successfully enhanced patient satisfaction scores by 25% through personalized engagement and tailored service delivery. My experience includes coordinating daily operations for over 50 patients and physicians, utilizing CRM tools to streamline scheduling, and maintaining compliance with healthcare regulations. I have also designed and implemented improved patient care protocols in previous positions, demonstrating my commitment to quality and efficiency in customer service.

Experience

Work history, roles, and key accomplishments

Medical Office Coordinator

Colorado Kidney Care

May 2023 - Nov 2023 (6 months)

Enhanced patient satisfaction scores by 25% through personalized engagement and tailored service delivery. Coordinated daily operations for over 50 patients and physicians, ensuring efficiency and compliance with healthcare regulations. Utilized CRM tools to streamline scheduling and improve data accuracy.

Customer Relationship Management (CRM)Patient Care Coordination Operations Data Healthcare Regulations Patient Engagement Problem Solving Communication Skills

Patient Care Technician/CCHT – Vascular Access Manager

Fresenius Medical Care

Jan 2022 - May 2023 (1 year 4 months)

Designed and implemented improved patient care protocols, enhancing comfort and reducing treatment issues. Demonstrated technical proficiency by monitoring and managing advanced treatment processes while maintaining strict compliance with patient privacy standards.

Patient Care Technical Proficiency Compliance Problem Solving Communication Skills

Administrative Assistant – Vascular Access Manager/CCHT

DaVita Dialysis

Sep 2018 - Jan 2019 (4 months)

Spearheaded initiatives that enabled the dialysis center to achieve key certifications. Efficiently managed patient schedules and inventory, ensuring operational effectiveness.

Operations Scheduling Inventory Management Communication Skills

Patient Care Technician/CCHT – Preceptor

DaVita Dialysis

May 2016 - Jan 2019 (2 years 8 months)

Conducted patient observations with 95% accuracy during outpatient dialysis treatments. Ensured dialysis water quality through routine monitoring and mentored new team members, fostering a culture of excellence.

Mentorship Communication Skills

Guest Representative

Hya Reservations

May 2015 - Aug 2016 (1 year 3 months)

Secured a 90% reservation success rate by providing exceptional customer service. Resolved customer concerns promptly and professionally, enhancing overall satisfaction.

Customer Service Communication Skills Customer Satisfaction Time Management