Jarel Allen

Coordinated complex scheduling, appointment logistics, client communications, documentation management, and administrative support activities involving physicians, rehabilitation providers, specialists, home health agencies, and family. Served as the primary client support liaison between healthcare providers, service organizations, and family members, resolving scheduling conflicts and ensuring timely follow-up.

Monitored continuous telemetry for 25–40 patients per shift, identifying and escalating critical cardiac rhythm changes while utilizing telemetry technology and EHR systems. Collaborated with nurses, providers, and interdisciplinary teams to support timely clinical intervention and improve workflow efficiency.

Coordinated client onboarding, interview scheduling, documentation collection, CRM/ATS updates, and hiring logistics while supporting the placement of 30–50 healthcare professionals weekly. Partnered with clients, candidates, and internal leadership to resolve issues and deliver a seamless recruitment and onboarding experience.

Coordinated event logistics, staffing schedules, customer communications, and operational support for high-volume events serving 100–200 guests. Managed daily office operations and scheduling.

Enhanced patient satisfaction scores by 25% through personalized engagement and tailored service delivery. Coordinated daily operations for over 50 patients and physicians, ensuring efficiency and compliance with healthcare regulations. Utilized CRM tools to streamline scheduling and improve data accuracy.

Designed and implemented improved patient care protocols, enhancing comfort and reducing treatment issues. Demonstrated technical proficiency by monitoring and managing advanced treatment processes while maintaining strict compliance with patient privacy standards.

Spearheaded initiatives that enabled the dialysis center to achieve key certifications. Efficiently managed patient schedules and inventory, ensuring operational effectiveness.

Conducted patient observations with 95% accuracy during outpatient dialysis treatments. Ensured dialysis water quality through routine monitoring and mentored new team members, fostering a culture of excellence.

Secured a 90% reservation success rate by providing exceptional customer service. Resolved customer concerns promptly and professionally, enhancing overall satisfaction.