Austin Albert
@austinalbert
I lead customer service operations, improve processes, and use data to strengthen team performance.
United StatesWhat I'm looking for
Results-driven operations leader with 10+ years of experience in team leadership, customer service, process improvement, data analysis, and operational management across healthcare and business settings.
Experience
Work history, roles, and key accomplishments
Led and developed a team of 13-15 customer service professionals, overseeing workforce scheduling, payroll, compliance, and performance coaching. Optimized call center performance using Tableau analytics and led process improvement initiatives that reduced operational costs by 3%.
Medical Assistant & Receptionist
Urgent Care of Milford
May 2020 - May 2023 (3 years)
Managed daily front-office and administrative operations, including patient scheduling, insurance verification, and inventory. Provided clinical support including vital signs, medication administration, venipuncture, and diagnostic testing for 30+ patients per shift.
Oversaw daily retail operations, processing 600+ financial transactions and ensuring financial accuracy. Maintained regulatory compliance with OSHA, FDA, BOH, and DHEC standards, and led a team of 10+ employees.
Education
Degrees, certifications, and relevant coursework
Oakland University
Bachelor of Health Sciences, Health Sciences
Pursuing a Bachelor of Health Sciences degree from Oakland University, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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