Mia Gibson

I’m an adaptable customer service professional passionate about delivering excellent service through confident, helpful communication. I bring knowledgeable support administration skills, especially within Microsoft Office applications, to keep processes accurate and reliable.

In my most recent role as a Customer Service Representative, I handled live chat and email enquiries, helped set up accounts, and managed data entry and administrative tasks. I also supported customers by sorting orders for companies and completing customer service actions that keep operations running smoothly.

As a Claims Handler, I took and made calls to policyholders, transferred calls when needed, and generated reports while detailing investigations. I created audit trails for clients and regulators, and I trained new starters—supporting both compliance and team onboarding.

Earlier, as a Reception Manager at The Crown Hotel, I managed reception duties, telephone enquiries, reservations, and cash handling. I’m comfortable handling customer complaints, coordinating day-to-day support, and working independently or as part of a team to meet goals.