Megan J
@meganj
Dedicated administrative professional with strong customer service skills.
United KingdomWhat I'm looking for
I am a dedicated administrative professional with extensive experience in customer service and office management. My career has spanned various roles, including Receptionist and Business Support Assistant, where I honed my organizational and communication skills. I thrive in fast-paced environments and am adept at multitasking, ensuring that I meet and exceed expectations.
Throughout my career, I have demonstrated my ability to handle challenging situations with patience and understanding. My experience at HIES involved complaint handling and liaising between customers and installers, which sharpened my problem-solving skills. I am proficient in using SAP B1 and Microsoft Office Suite, allowing me to manage data efficiently and support my teams effectively.
I am passionate about continuous learning and development, always seeking opportunities to enhance my skills. I believe in the importance of teamwork and collaboration, and I am committed to contributing positively to any organization I join.
Experience
Work history, roles, and key accomplishments
Receptionist
Brabners Solicitors
Oct 2024 - Apr 2025 (6 months)
Worked as a temporary receptionist for six months, managing front desk operations. Relocated to East Riding of Yorkshire, leading to the conclusion of this temporary assignment.
Business Support Assistant
Germ Clean
Nov 2022 - Aug 2023 (9 months)
Managed diary scheduling, social media marketing, and staff transportation for a professional cleaning company. Handled invoicing, property inspections for quotes, and attended new business meetings.
Customer Support / Complaint Handling
HIES
Oct 2021 - Nov 2022 (1 year 1 month)
Handled customer complaints by liaising between installers and customers for a consumer protection organization. Provided reception support and recommended appropriate installers for new inquiries.
Customer Response Specialist / Administrator
Arrow County Supplies
Jan 2017 - Oct 2022 (5 years 9 months)
Managed telephone orders and queries, assembled welcome packs, and raised invoices and quotes. Investigated and corrected discrepancies with customers and the Distribution Centre.
Sales Advisor
InsureThat
Aug 2015 - Jan 2017 (1 year 5 months)
Progressed from cold calling to managing existing customers, focusing on up-selling and cross-selling. Consistently met daily and weekly KPI targets while handling sensitive customer information.
Front of House
The Abbey Restaurant
Jun 2014 - Jul 2015 (1 year 1 month)
Managed front-of-house operations, ensuring high standards of customer service. Handled guest inquiries and maintained a welcoming environment for diners.
Education
Degrees, certifications, and relevant coursework
Shrewsbury College of Arts and Technology
BTEC Diploma, Travel and Tourism
Completed a BTEC Diploma in Travel and Tourism at Level 3. Also achieved Functional Skills Mathematics at Level 2.
Rudheath Senior Academy
GCSE, English Language and Literature
Achieved a Grade B in English Language and a Grade C in English Literature.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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