oprah bempah

I worked as a receptionist at Hawes & Curtis Head Office, managing queries and complaints via phone and email. I welcomed visitors, handled mail using a Quadient franking machine, and managed international shipments through DHL. My duties included switchboarding, screening calls, booking couriers, and overseeing office services like cleaning and maintenance. I also coordinated fire drills

I worked as a receptionist at National Rails, managing queries via phone, email and in person. I welcomed visitors, managed meeting rooms availability . My duties included overseeing office services like cleaning and maintenance. I also coordinated fire drills, maintained reception hygiene and managed incoming and outgoing mail.

As a remote Customer Service Advisor, I ensured orders were dispatched, tracked shipments via DHL and DPD, and handled customer inquiries to maintain satisfaction. I also managed administrative tasks and I am skilled in LivePerson, Microsoft D355, and Zendesk.

As a Customer Service Representative, I informed consumers about their rights, personal finance, and product safety, and advised on scams and protection measures. I referred cases to our enforcement division, managed office services, and maintained professionalism in all communications. I handled calls, emails, and recorded consumer interactions.

As a receptionist, I handled queries and complaints via phone and email, welcomed guests, booked rooms, and processed payments. I prepared beverages, assisted kitchen staff, oversaw office services, maintained safety and hygiene standards, and managed daily mail.

As a Customer Service Advisor, I built relationships with customers, handled inquiries, and assisted with purchases and returns, ensuring items were complete and securely packed. My responsibilities included merchandising, updating prices, managing stock control, processing deliveries, and replenishing the shop floor.

Grade: 2.1

Grade: DDM