Caroline Andrew
@carolineandrew
Organized customer service representative with exceptional communication skills.
United KingdomWhat I'm looking for
As a dedicated customer service representative, I thrive on creating positive experiences for customers. With extensive experience in hotel reception and call center operations, I have honed my ability to handle inquiries and resolve complaints efficiently. My commitment to high service standards has consistently resulted in excellent customer satisfaction.
Throughout my career, I have developed strong interpersonal skills and a keen attention to detail, which have enabled me to build lasting relationships with clients and colleagues alike. My recent role as a front-of-house staff member has further enhanced my ability to manage reservations and coordinate with various departments to ensure seamless service delivery. I am passionate about continuous learning and professional development, currently pursuing a Master's in Public Health.
Experience
Work history, roles, and key accomplishments
Front of House
Current Position
Aug 2023 - Present (2 years 10 months)
As a Front of House staff member, I greet and welcome guests, manage reservations, handle inquiries, and ensure a clean and organized environment. I also coordinate with other departments to deliver seamless service and participate in team training.
Hotel Receptionist
Diamond Classic Hotel
Jun 2022 - Mar 2023 (9 months)
Managed guest check-ins and check-outs, handled bookings and cancellations, and addressed guest inquiries regarding hotel services and local attractions. Ensured guest satisfaction by resolving issues and maintaining communication.
Customer Service Assistant
MDS Logistics Ltd
Nov 2021 - May 2022 (6 months)
Created and managed office systems for documentation, handled sensitive situations professionally, and built relationships with clients. Prepared reports for management and interacted with customers to resolve issues.
Customer Service Representative
Nanel Laboratory
Aug 2020 - Oct 2021 (1 year 2 months)
Provided prompt customer service by addressing inquiries and resolving issues related to laboratory analysis. Maintained knowledge of services offered and processed invoices efficiently.
Education
Degrees, certifications, and relevant coursework
Public Health
Master of Public Health, Public Health
2023 - 2024
Availability
Location
United KingdomAuthorized to work in
Job categories
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