Mia Childress

I am a dedicated account manager with over fifteen years of experience in customer service roles. My expertise lies in addressing customer concerns head-on, developing proactive solutions, and implementing corrections efficiently. I am motivated to ensure customer satisfaction by utilizing my skills in task prioritization and time management.

In my current role as an Account Manager at IWS, I have successfully created and implemented sales performance reporting tactics using Salesforce and Bill Trust. My efforts in negotiating prices have resulted in cost reductions of up to 50%. I pride myself on maintaining a superior customer experience by demonstrating empathy and resolving problems swiftly, which has led to high levels of client satisfaction.

Previously, as a Customer Service Tech for the City of Durham, I managed an average of 75 calls daily, assisting residents with their requests and addressing complaints effectively. My proficiency in various customer service management software has equipped me with the tools necessary to evaluate account histories and identify trends, allowing me to mitigate future issues proactively.