Sonia Ankrah

Managed end-to-end importation processes, including supplier communication, order placement, and logistics coordination. Oversaw international shipping, customs clearance, and compliance with foreign trade regulations, while negotiating with shipping and freight companies to optimize transportation costs.

Prospected for new clients and business, converting potential clients to active and re-visiting clients of the firm. Adequately educated and guided existing and potential clients in selecting products that best meet their needs, and provided after-sales customer experience services.

Conducted interviews with individuals to gather census data in accordance with established procedures and protocols. Ensured meticulous verification of data to guarantee accuracy and completeness, maintaining utmost confidentiality and implementing rigorous security measures.

Engaged potential and repeat customers to purchase products for marketing campaigns. Performed ushering duties and general event coordination, ensuring smooth execution of promotional activities.

Ensured KYC and other requirements were met before accounts were opened, and accurately maintained records of each transaction. Effectively processed remittances, customer daily financial transactions, treasury bills, fixed term deposits, and visa/ATM card issuances.

Administered employee leave and database updates, and trained staff on the usage of the facilities application (med link). Supported recruitment and onboarding by preparing offer letters, arranging logistics, and creating employee profiles, while maintaining up-to-date employee records.

Studied core principles of management and computing, with a specialized focus on human resource management. Gained knowledge in areas suchas organizational behavior, talent acquisition, and employee relations.