Open to opportunities

M-Hawwal Wojuade

@mhawwalwojuade

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Detail-oriented Technical Advisor with a passion for customer satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in technical support and sales.

I am a highly motivated Technical Advisor with a strong background in sales, customer service, and technical support. My experience includes providing online sales consultation for Apple products, where I guide customers through product selection and ensure a seamless transaction experience. I have transitioned into technical support, resolving complex issues related to iPhones, macOS, and iOS software, which has honed my problem-solving skills and ability to work independently.

In my previous roles, I have consistently maintained high customer satisfaction ratings by efficiently resolving inquiries and complaints. My tenure as a Virtual Delight Agent involved providing technical support for financial applications, where I reconciled failed transactions and maintained accurate records. I am passionate about technology and committed to delivering high-quality support that fosters customer loyalty and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Advisor

Current

Linex Consulting

Jan 2024 - Present (1 year 6 months)

Provided online sales consultation to Apple customers, guiding them on product selection and trade-in options. Transitioned to technical support, resolving a variety of customer complaints related to iPhones, macOS, and iOS software.

Sales Consultant Technical Support Troubleshooting Customer Service Product Selection Customer Satisfaction iOS MacOS

Virtual Delight Agent

Sterling Alternative Finance

Feb 2022 - Dec 2023 (1 year 10 months)

Responded to customer inquiries via phone, email, and chat, providing accurate information and troubleshooting assistance. Resolved customer complaints efficiently, maintaining high customer satisfaction ratings.

Customer Service Technical Support Troubleshooting Data Entry CRM Management Altbank AltPro Postillion Interswitch

Client Service Officer

Advans Lafayette Microfinance Bank

Jan 2021 - Dec 2021 (11 months)

Mobilized clients daily to increase business volume and achieve sales targets. Processed and managed business loans for small to large enterprises.

Loan Processing Sales Targets Client Records Loans Financial Services

Credit Officer

Grace and Mercy Household Initiative

Feb 2020 - Dec 2020 (10 months)

Evaluated and recommended commercial, real estate, and credit loans for approval. Developed collection and recovery strategies to minimize overdue payments.

Loan Approval Collections Strategies Recovery Strategy Financial Reporting Risk Management Data Analysis

Administrative Assistant

NYSC, Dom Domingo College

Jan 2019 - Nov 2019 (10 months)

Managed administrative tasks for the Vice Principal’s office, including record keeping and scheduling. Organized office meetings and maintained documentation systems.

Administrative Support Record keeping Scheduling Documentation Management Meeting Coordination Data Entry