Emmanuel Oladele

Maintained customer satisfaction scores above 80% by guiding users through structured troubleshooting workflows and providing support via phone, email, and in-person channels. Reduced average issue resolution time from 45 minutes to under five minutes through process improvements.

Served as a primary communication link between the Chief Executive Director, department heads, clients, and external partners, managing correspondence across email, telephone, and in-person channels. Coordinated more than 50 meetings monthly for three senior leaders while maintaining organized calendars.

Coordinated administrative and operational activities for an institution serving approximately 400 students, supporting the smooth delivery of daily school activities. Supervised staff schedules, school assemblies, and institutional events, reducing scheduling conflicts through a standardized term-planning process.

Delivered lessons in three subjects to Grade 7–9 students, adapting explanations to different learning needs and levels of understanding. Developed and implemented examination preparation programmes to improve students’ readiness for assessments.

Achieved a 90% customer satisfaction rating over a 10-month tenure by providing front-line technical assistance and resolving device issues for customers. Reduced technical defects reaching customers by 75% through systematic inspection, configuration, and quality checks on mobile devices and laptops before sale.

Pursuing a Bachelor of Science in Business Administration and Management, expected to complete in 2029.

Pursuing a Bachelor of Science in Business Administration and Management, expected to complete in 2029.

Completed the West African Senior School Certificate in Science.

Completed the West African Senior School Certificate in Science.