Open to opportunities

Grace Orji

@graceorji

Message

I resolve technical issues and improve customer experiences across fast-paced teams.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can resolve customer and technical issues, improve support processes, build strong client relationships, and contribute to a collaborative team focused on efficient, high-quality service.

At TEKEXPERTS, I troubleshoot Windows, Outlook, hardware, software, network, sound, and camera-driver issues, achieving a 95% first-time resolution rate. I also create procedural documentation and help reduce repeat Microsoft Office and email-related support complaints.

Previously at Dayspring Capital Financial Investment Limited, I managed financial transactions, reconciled cash balances, prepared OFID reports, and processed submissions through ABCON and CBN portals. My personalized customer support contributed to a 39% increase in customer retention.

I bring experience in administration, reporting, customer engagement, training, and process improvement from roles in finance, education, and office operations. I enjoy helping customers make the best decisions while keeping work accurate, organized, and efficient.

With diplomas in Computer Science and Computer Engineering, I combine technical problem-solving with strong communication, attention to detail, and client relationship management.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Advocate

Current

Tekexperts

Jul 2022 - Present (4 years 1 month)

Resolved network, sound, and hardware issues, achieving a 95% first-time resolution rate. Configured Outlook accounts and provided technical support for Windows and Mac users.

Technical Support Troubleshooting Windows Outlook IMAP POP Hardware installation Documentation

Marketing Executive / BDC

Dayspring Capital Financial Investment Limited

Jan 2021 - Jun 2022 (1 year 5 months)

Performed clerical and administrative duties, streamlined reporting processes, and maintained financial records. Achieved a 39% increase in customer retention through personalized service.

Administrative Support Financial Reporting Data Entry Customer Service Compliance CBN Documentation

Teacher

Ultimate Academy

Nov 2019 - Oct 2020 (11 months)

Provided administrative support and assessed students to evaluate abilities. Created learning materials and implemented innovative teaching methods to improve student performance.

Teaching Student Assessment Curriculum Development Classroom Management Collaboration

Secretary

CCO Connections Nigeria Limited

May 2019 - Oct 2019 (5 months)

Maintained organized filing systems and implemented new administrative systems improving office efficiency by 20%. Prepared client quotations and supported senior staff with documentation.

Administrative Support Filing Data Entry Customer Service Documentation Scheduling