Abdulmajid Muhammad Jiddah

I am a dedicated and empathetic Customer Support Specialist with over 7 years of experience in delivering exceptional service across various sectors including banking, supply chain, and IT consulting. My expertise lies in resolving customer inquiries, troubleshooting technical issues, and fostering positive relationships with clients. I am known for consistently exceeding KPIs and improving customer satisfaction ratings through clear communication and effective problem-solving skills.

In my current role at Alerzo, I resolve over 80 customer inquiries daily via phone and email, maintaining an impressive average satisfaction score of 80%. I proactively identify recurring customer concerns and collaborate with management to implement process improvements. My previous experience at United Bank for Africa involved providing Tier 1 and Tier 2 technical support for over 3000 employees, where I achieved a 90% first-call resolution rate, ensuring minimal disruption to banking operations.