Kolawole Adedipe

I am a dedicated Customer Service and Technical Support Professional with a strong background in troubleshooting, customer relations, and problem resolution. My experience spans several roles where I have honed my skills in handling inquiries, resolving complaints efficiently, and ensuring customer satisfaction. I am adept at utilizing CRM systems and remote support operations to enhance the customer experience and optimize support processes.

Currently, I work as a Data Analyst & Real-Time Analyst at Tek Experts, where I analyze real-time data to optimize customer support operations. I provide valuable insights to leadership regarding customer inquiries and satisfaction rates. Previously, I served as a Technical Trainer, where I conducted training sessions for new hires and developed materials to enhance team efficiency. My journey in customer service began at Ecobank Nigeria, where I managed customer support operations and significantly increased customer retention through proactive engagement.