Open to opportunities

jihane Rhandour

@jihanerhandour

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Communication and customer relations professional focused on positive interactions.

Morocco

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What I'm looking for

I seek a role that values communication and customer satisfaction, offering growth opportunities.

I am a dedicated communication and customer relations professional with a strong commitment to enhancing customer experiences. My expertise lies in mastering the art of listening and efficient call management, ensuring that every interaction is smooth and positive. I thrive in dynamic environments where I can utilize my skills in multichannel support, including phone, email, and chat, to provide exceptional service.

Throughout my career, I have demonstrated my ability to handle high volumes of customer inquiries while maintaining a focus on problem-solving and stress management. My role as a Customer Advisor at Mango (Concentrix) allowed me to implement rigorous order tracking and deliver personalized support, contributing to a seamless customer experience. I have also excelled in remote customer service roles, such as with IL MAKIAGE, where I effectively resolved user issues and enhanced customer satisfaction through clear and empathetic communication.

Experience

Work history, roles, and key accomplishments

Assistant Customer Advisor

Airbnb (Concentrix)

Dec 2023 - Dec 2025 (2 years)

Handled a high volume of inbound and outbound calls, effectively resolving customer inquiries. Assisted users with complex problem-solving and application usage for Airbnb. Utilized clear and empathetic communication to enhance customer satisfaction.

Outbound Calling Problem Solving Application Usage Support Customer Satisfaction Remote Work

Telesales Advisor

Mindy Support (IL MAKIAGE)

Feb 2025 - Jul 2025 (5 months)

Delivered effective remote customer service for IL MAKIAGE, excelling in customer relations, user support, and precise administrative management.

Remote Customer Service Customer Relations User Support Administrative Management Telesales Communication Problem Solving

Customer Advisor

Mango (Concentrix)

Nov 2023 - Dec 2023 (1 month)

Processed customer requests via multiple channels (phone, email, chat), ensuring unified responses. Implemented rigorous order tracking and provided personalized customer support. Actively contributed to a seamless and professional customer experience.

Multichannel Support Problem Solving Active Listening Customer Relationship Management Customer Service

Education

Degrees, certifications, and relevant coursework

Lycée Charif Al Idrissi

Baccalaureate, Economic Sciences

2021 - 2022

Completed a Baccalaureate in Economic Sciences, gaining foundational knowledge in economic principles and management practices. This period focused on developing analytical skills and understanding key economic theories.

Polydisciplinary Faculty of Safi

1st Year, Economic & Management Sciences

Undertook the first year of Economic & Management Sciences, focusing on core concepts in economics and management. This involved studying various aspects of business administration and economic theory.