Mfon Ojo-osasere
@mfonojo-osasere
Customer Care and Retention Specialist who drives retention through clear communication and CRM-managed follow-up.
NigeriaWhat I'm looking for
I’m a customer-focused professional with 2 years of experience in inbound/outbound calling and client engagement. I build rapport quickly, handle customer interactions with confidence, and convert conversations into meaningful outcomes through clear communication and consistent follow-up.
In my recent role, I managed high-volume outreach (180+ calls daily) and used Salesforce CRM and HubSpot to track 180+ active leads weekly, ensuring timely follow-ups and accurate pipeline management. I proactively resolved concerns, nurtured relationships, and supported customer success by making sure clients felt heard, valued, and well-assisted at every stage.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Pinnacle BuildTech
Jan 2022 - Jan 2025 (3 years)
Provided daily inbound and outbound customer support, building client relationships through timely responses and consistent follow-ups to improve satisfaction and retention. Managed 180+ active leads weekly in Salesforce CRM and HubSpot to ensure accurate pipeline tracking and proactive engagement.
Education
Degrees, certifications, and relevant coursework
Akwa Ibom State University
Bachelor of Arts, English and Literary Studies
Bachelor of Arts in English and Literary Studies from Akwa Ibom State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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