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Meshach User

@meshachuser

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Creative & Operations Specialist bridging content production and business execution with 4+ years’ experience.

Nigeria

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What I'm looking for

I’m looking to help a team grow through strong content and smooth operations—handling customer support, virtual assistance, and project coordination while driving creative production that increases engagement and streamlines workflows.

I’m a Creative and Operations Specialist with a background in Computer Science and 4+ years of experience building a bridge between creative production and business execution. I ideate and produce compelling content (audio, video, copy) while also managing the operational systems that support it—customer support, virtual assistance, and project coordination.

I’ve handled end-to-end podcast and video production, from concept and recording to final editing and mastering, and I resolve customer complaints and technical inquiries with a 90%+ first-contact resolution rate. I also support HR operations like recruitment, onboarding, and data management, and I’ve led content and strategy work such as social coverage for the National AI Stakeholders Roundtable and community engagement initiatives for a WhatsApp driver community.

Experience

Work history, roles, and key accomplishments

Current

Freelance Creative Professional

Current

Self-Employed

Jan 2020 - Present (6 years 6 months)

Developed and produced client content across scripts, social media copy, and audio-visual projects while managing the operational workflows that support production. Also provided virtual customer support and technical assistance, including voice-acting services.

Social Media Copywriting Podcast Production Video Production Video Editing Audio Engineering Voice Acting Virtual Assistance Customer Support Phone Support Email Support Live Chat Support Scheduling Technical Support Product Information Escalation HR Operations Recruitment support Onboarding & Support Data Management Research

Copywriter & Social Media Manager

Coven Works Ltd.

Jan 2024 - Jan 2025 (1 year)

Wrote and edited copy for social media and promotional materials while managing the company’s online presence. Led social media strategy and live coverage for major AI and tech events.

Copywriting Social Media Management Content Planning Press Release Writing Content Strategy Event Promotion

Customer Service & Productivity Support

Wema Bank Plc.

Jan 2018 - Jan 2019 (1 year)

Provided customer support for banking transactions by troubleshooting issues and answering questions about financial products and services. Maintained customer records and supported office operations to improve productivity.

Customer Service Transaction Support Problem Solving Financial Products

Community Manager

Mauve Driver Recruit

Jan 2026 - Present (6 months)

Managed and grew an active WhatsApp community for drivers using daily content strategies and engagement initiatives. Collected driver feedback to inform recruitment and business decisions.

Content Strategy Community Engagement Feedback Collection

Creative Director

Afroshine Alliance Ltd.

Jan 2024 - Present (2 years 6 months)

Directed the creative vision and brand identity, ensuring consistent visual and tonal presence across platforms. Planned creative direction for events and produced edited video content for digital engagement.

Creative Direction Brand Identity Visual Design Direction Video Production Video Editing Brand storytelling

Social Media Manager & Content Producer

Smiley Girl Entertainment

Jan 2020 - Present (6 years 6 months)

Conceptualized and produced content for multiple platforms, including graphics design for visual enhancement. Managed social media posting and supported artist promotional campaigns and event promotions.

Content Production Social Media Management Graphics Design Content Promotion Artist Promotion Event Promotion

HR & IT Assistant

Inquest Global Partners Ltd.

Jan 2017 - Present (9 years 6 months)

Supported HR operations including data entry, database management, and assisting with employee ID card issuance. Provided initial IT support to staff by addressing hardware and software issues and handling related inquiries.

HR Support Data Entry Database Management Employee ID Card Issuance IT Support hardware troubleshooting Software support Employee Inquiries

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Higher National Diploma (HND), Computer Science

Completed a Higher National Diploma (HND) in Computer Science at Yaba College of Technology. Focused on developing technical skills in computer science fundamentals.

Yaba College of Technology

Ordinary National Diploma (OND), Computer Science

Completed an Ordinary National Diploma (OND) in Computer Science at Yaba College of Technology. Built foundational knowledge in computer science to support further study.