Open to opportunities

ACCORDMASTER Builds

@accordmasterbuilds

Message

I’m a remote administrative and operations professional supporting nonprofits, customer support, and digital content.

Nigeria

Message

What I'm looking for

I'm seeking a full-time remote role with mission-driven teams where I can manage operations, donor reporting, and digital content, collaborate across time zones, and expand into program support and coordination.

I am a versatile, detail-oriented operations and administrative professional with 3+ years supporting nonprofit and digital teams remotely. I manage admin systems, donor reporting, team calendars, and create scheduled social content while coordinating multi-team workflows.

I maintain high customer satisfaction (95%+), track performance in ClickUp, and draft proposals and donor reports using Google Workspace and Canva. I hold certifications in Customer Service and Grant Writing and am available for full-time remote roles with mission-driven organizations.

Experience

Work history, roles, and key accomplishments

Current

Operations & Communications Assistant

Current

Freelance

Jan 2023 - Present (2 years 7 months)

Managed admin systems and communications for nonprofit clients, coordinating team calendars, donor timelines, and internal documents. Drafted and scheduled social media, proposals, and donor reports, tracked performance metrics, and maintained ClickUp dashboards for monthly reviews.

Administrative Support Donor Reporting ClickUp Google Workspace Canva Freshdesk Content Creation

Customer Support Representative

Freelance

Jul 2021 - Dec 2022 (1 year 5 months)

Handled customer inquiries across email and live chat for remote clients, maintained a 95%+ satisfaction rating, and updated FAQ and knowledge base documentation.

Customer Service Live Chat Support Freshdesk CRM Email Support