Open to opportunities

Martin Bassey

@martinbassey

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Proactive Online Chat Support Specialist with customer service expertise.

Nigeria

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities. Also, I have good experience in content writing and digital marketing.

I am a Customer Support Specialist with over two years of experience in customer service, remote communication, and social media marketing. I excel at resolving customer concerns, providing personalized solutions, and maintaining accurate records while effectively managing multiple inquiries simultaneously. My roles at Tix.Africa and Lemonade Finance enabled me to achieve high customer satisfaction ratings and contribute to the optimization of service protocols. I am passionate about enhancing customer experiences and supporting organizational success through effective communication and problem-solving.

In addition, I bring a strong background in Administrative Support, Content/Technical Writing, and Project Coordination, with over three years of experience in these areas.

As a fast learner, I adapt quickly to tasks within my expertise, similar roles, and new challenges. My goal is to continue contributing to the success of high-impact teams and driving the growth of organizations committed to excellence.

Hire Me!

Experience

Work history, roles, and key accomplishments

Current

Content Writer

Current

Superteam

Oct 2024 - Present (8 months)

I volunteer as a Content Writer and Contributor to Web3 and Crypto Projects

Content Writing Content Writer Content Marketing

Project Manager

Well of Science

Aug 2024 - Nov 2024 (3 months)

I was in charged of coordinating, scheduling and leading a 10-member team, ensuring timely deliverables for the pilot project, Green Club for Schools across 30+ institutions.

Communication Skills Project Management

Customer Support/Call Agent

Tix.Africa

Oct 2022 - May 2023 (7 months)

I was responsible for delivering prompt and professional support to customers via chat and email, ensuring seamless resolution of inquiries. I also handled multiple customer requests simultaneously, prioritizing tasks to meet deadlines without compromising quality.

Communication Skills Call Center Support Customer Support Customer Service Problem Solving Scheduling

Customer Support Specialist

Lemonade Finance

Feb 2021 - Oct 2022 (1 year 8 months)

I assisted in providing detailed product information, resolved complaints, and escalated technical issues to the appropriate departments.

Call Center Support Customer Support Communication Skills Problem Solving Persuasion Cold Calling Chat Support

Administrative Assistant

Industrial Training Fund

Sep 2021 - Jul 2022 (10 months)

I assisted with inquiries from clients and staff, maintaining a high standard of professionalism in communication. I also managed records, prepared correspondence, and supported administrative workflows to ensure operational efficiency.

Administrative Support Office Management Administrative Assistant Executive Assistant Scheduling Records Management