OLUWAYANMIFE AFOLAYAN
@oluwayanmifeafolayan
Skilled linguist and customer support specialist with IT expertise.
What I'm looking for
I am a highly skilled linguist, customer support specialist, and creative writer with a robust background in IT support. My experience spans various roles, including personal assistant, customer support, and virtual assistance, where I have consistently delivered top-notch administrative and customer service support. I excel in utilizing CRM tools, project management software, and data analysis, which allows me to enhance productivity and streamline operations effectively.
Throughout my career, I have demonstrated an unwavering commitment to excellence and attention to detail. I have successfully managed daily office operations, developed sales funnels, and coordinated communication across multiple platforms. My passion for storytelling and creative writing complements my professional endeavors, enabling me to bring a unique perspective to every project. I am eager to leverage my diverse skill set in a dynamic environment where I can drive organizational success and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Content Writer
WordPress
Apr 2019 - Present (6 years 2 months)
Engaged in article pitching, content planning, and creation. Focused on optimizing content for better engagement and implementing feedback for continuous improvement.
Freelance Teacher
SuperProf
Sep 2018 - Present (6 years 9 months)
Provided personalized tutoring services, focusing on effective communication and customer service while maintaining records of student progress.
Personal Assistant
DTEAM
Oct 2023 - Nov 2023 (1 month)
Enhanced the CEO’s productivity through streamlined planning routines and effective calendar management. Managed communication across various platforms and oversaw social media to build the company's online presence.
Customer Support Specialist
Unleaven Memories
Dec 2021 - Oct 2023 (1 year 10 months)
Managed customer interactions through various channels, providing personalized support and utilizing CRM tools. Developed reports for data analysis and maintained excellent client relationships.
English Language Teacher
Adeola Goodwill Private School
Apr 2022 - Mar 2023 (11 months)
Engaged students through effective lesson planning and delivery, providing guidance and support while integrating multimedia resources into the curriculum.
Video Editor
Lead World Media Concept
Jan 2021 - Oct 2021 (9 months)
Handled scene selection and editing, ensuring high-quality production through creative and technical skills in video editing.
Virtual Assistant
Zealous Young Foundation
Sep 2017 - Feb 2021 (3 years 5 months)
Provided administrative support and data management, coordinated appointments, and facilitated communication among team members to support the foundation's mission.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Arts, English and Literary Studies
2017 - 2021
Studied English and Literary Studies, focusing on various aspects of literature, language, and critical analysis. Developed strong communication skills and a deep understanding of literary texts and contexts.
Union Baptist Grammar School
Senior School Certificate
2011 - 2017
Completed Senior School Certificate Examination, gaining foundational knowledge in various subjects and preparing for higher education.
Start Right Nursery and Primary School
First School Leaving Certificate
2011 - 2011
Achieved First School Leaving Certificate, marking the completion of primary education and foundational learning.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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