Open to opportunities

Omolola Akande

@omololaakande

Detail-oriented communications and people operations professional with verified-client accuracy and digital community management.

Nigeria

Message

What I'm looking for

I’m looking for a communications and people-operations role where I can combine accurate verification, stakeholder communication, and digital community management—work that values professionalism, fast learning, and clear reporting while supporting smooth daily operations.

I am a detail-oriented communications and operations professional with progressive experience across administrative support, client verification, digital community management, and customer care. I bring strong written and verbal communication, maintain accuracy under high data volumes, and represent organizations professionally in institutional and public-facing settings.

In people- and operations-focused work, I supported departmental activities by providing administrative and operational support within the Department of Conflict, Peacekeeping and Humanitarian Studies (DCPHS). I also represented the department by delivering a group presentation at the ECOWAS Gender Mainstreaming in Peace Support Operations Expert Curriculum Validation Workshop, contributing to seminars and professional events through coordinated documentation and communication.

From client verification to community engagement, I have managed detailed records, processed high volumes of client data with strict attention to detail and confidentiality, and resolved discrepancies professionally as a liaison between clients and internal teams. I also managed brand presence across Instagram, X, and Facebook, responding to comments and messages, planning virtual events and campaigns, tracking engagement metrics, and producing clear written content through research, drafting, editing, proofreading, and remote collaboration.

Experience

Work history, roles, and key accomplishments

Current

Youth Corps Member (NYSC)

Current

National Defence College

Nov 2025 - Present (8 months)

Provided administrative and operational support within the Department of Conflict, Peacekeeping and Humanitarian Studies to help run departmental activities. Represented the department by delivering a group presentation at an ECOWAS workshop and supported documentation and coordination for professional events.

Administrative Support Operational Support Stakeholder Management Document Coordination Google Workspace Microsoft Office

Verification Administrator

Business Elevator Marketing Agency

May 2023 - Sep 2023 (4 months)

Verified client information to ensure accuracy and completeness for service delivery, processing high volumes of data while maintaining confidentiality. Served as a liaison between clients and internal teams to resolve discrepancies and managed online comments and brand mentions in line with company guidelines.

Confidentiality Process Improvement Customer Liaison Social Media Monitoring Instagram Facebook

Digital Community Manager

Rabitz Studios

Oct 2022 - Mar 2023 (5 months)

Managed the brand’s presence on Instagram, X, and Facebook, ensuring consistent messaging and professional community engagement. Planned and coordinated virtual events and campaigns, maintained content calendars, and tracked engagement metrics to support community strategy.

Digital Community Management Social Media Management Instagram Facebook Community Engagement Virtual Events Campaign Management Engagement Metrics Reporting

Creative Writer

Greysoft Technologies

Oct 2022 - Jan 2023 (3 months)

Researched, drafted, edited, and proofread written content for internal documents and external communications to ensure clarity, consistency, and a professional tone. Collaborated with remote team members to incorporate feedback and meet deadlines.

Content Writing Research Drafting Editing Proofreading Remote Collaboration

Customer Care Representative

Prime Vault Investments

Feb 2021 - Aug 2021 (6 months)

Handled customer inquiries, complaints, and requests as a first point of contact with professionalism and empathy. Documented interactions and resolutions, resolved issues within scope, and escalated complex cases when necessary.

Customer Service Customer Support Issue Resolution Complaint Resolution Empathy Problem Solving Record keeping