Ariel-Dawn Amaga
@ariel-dawnamaga
Detail-oriented accounting graduate skilled in virtual assistance, content creation, and remote customer support.
NigeriaWhat I'm looking for
I am a detail-oriented accounting graduate with hands-on experience in virtual assistance, customer service, and creative content production. I blend administrative rigor from my B.Sc. in Accounting with certifications in product management, cybersecurity basics, business analysis, CRM, and HR to deliver dependable remote support.
I've worked remotely as a customer service representative, lead caller, virtual/executive assistant, scriptwriter, and director, managing calendars, communications, inbound/outbound calls, and creative projects while maintaining high standards of clarity and quality. I produce and edit scripts, spoken-word pieces, articles, and client-facing content, and I streamline workflows into repeatable templates.
I am passionate about teamwork, receptive to feedback, and committed to producing high-quality results. I leverage tools like Microsoft Office, Google Docs, Canva, Figma, Jira, and AI-assisted prompt engineering to increase efficiency and clarity in every role.
Experience
Work history, roles, and key accomplishments
Scriptwriter & Director
The King’s Assembly
Jan 2024 - Nov 2025 (1 year 10 months)
Developed original scripts and oversaw direction of live productions, editing and proofreading spoken word pieces and articles to ensure clarity and creative impact.
Customer Service Representative
Phoenix Lead Co
May 2025 - Jul 2025 (2 months)
Handled inbound and outbound calls, transferred clients to appropriate professionals, and assisted with service sign-ups while delivering exceptional remote customer service.
Virtual/Executive Assistant
Stitch Aids Foundation
Jan 2019 - Jan 2021 (2 years)
Coordinated meetings and events, managed communication workflows, provided customer support coverage, and created written content including articles and speeches.
Virtual Assistant
Glide with Manyo
Jan 2021 - Present (5 years)
Managed calendars, scheduled events, and acted as liaison between clients and employer while serving as primary contact for external communications.
Education
Degrees, certifications, and relevant coursework
Remote Work Cybersecurity Certification
Certificate, Cybersecurity
2025 - 2025
Activities and societies: Certificate ID: 8V205-SP125
Completed a cybersecurity certification oriented toward remote work security practices.
Customer Relationship Management Fundamentals Certification
Certificate, Customer Relationship Management
2025 - 2025
Activities and societies: Program ID: CCRM/2025/022
Completed training covering core CRM concepts and customer relationship strategies.
Introduction to Human Resources Certification
Certificate, Human Resources
2025 - 2025
Completed an introductory certification covering fundamental human resources concepts.
Business Analysis Fundamentals Certification
Certificate, Business Analysis
2025 - 2025
Activities and societies: Program ID: CBAF/2025/002
Completed foundational training in business analysis principles and techniques.
Product Management Training – Entry Level Certification
Certificate, Product Management
2024 - 2024
Activities and societies: Credential ID: 4e6ac084-1f2d-4327-b89f-bbe0e12cc980
Completed an entry-level product management certification focusing on product lifecycle, strategic planning, and digital tool utilization.
RURivers State University
Bachelor of Science, Accounting
2019 - 2023
Completed a Bachelor of Science in Accounting with coursework in Business Law, Marketing, Management, and core accounting principles.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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