Mervin Von Baibus

I am a dedicated Technical Support Engineer with a solid background in analyzing, implementing, and troubleshooting technical systems. My extensive experience in collaborating with interdisciplinary teams has equipped me with the skills to document technical processes effectively and optimize support workflows. I thrive in environments where I can leverage my technical expertise to enhance customer satisfaction and drive operational efficiency.

Throughout my career, I have honed my abilities in diagnosing and resolving hardware, software, and network issues. At Matillion, I played a crucial role in analyzing and resolving complex technical issues related to ETL software solutions and data integration processes. My experience includes developing customized solutions for specific customer requirements, managing customer inquiries through a ticketing system, and creating comprehensive technical documentation to support customers effectively.

Previously, as a Client Integration Engineer at CJ Affiliate, I implemented and configured tracking pixels and API integrations to optimize marketing campaigns. My collaborative work with developers and product teams has led to improved tracking technologies and the introduction of new features. I am passionate about using my skills to contribute to innovative projects and support teams in achieving their goals.