Merve Apak

My name is Merve Apak, and I have extensive experience in customer service and client relations. Over the past decade, I have honed my skills in various roles, primarily as a customer advisor in inbound services. My journey began at EON Energie Deutschland GmbH, where I managed customer inquiries and maintained client data, ensuring a seamless experience for every caller.

Throughout my career, I have worked with several reputable companies, including Rewe and DCS Group, where I developed my abilities in handling customer complaints and processing changes efficiently. My most recent position at ETB Group as a back-office clerk involved processing insurance applications and maintaining customer records, further solidifying my expertise in administrative tasks and client management.