Nergis Al
@nergisal
Customer support specialist experienced in returns, service, and retention.
What I'm looking for
Ich bin eine engagierte Kundendienstmitarbeiterin mit Erfahrung in Retouren- und Beschwerdemanagement, Terminvergabe im Patientendienst und Kundenrückgewinnung. Ich habe in internationalen Umgebungen auf Englisch und in deutschen Gesundheits- und E‑Commerce‑Kontexten konsistent Serviceanfragen per E‑Mail, Chat und Telefon bearbeitet und Kundendaten dokumentiert und gepflegt.
Ich arbeite präzise mit MS Office, nutze 10‑Finger‑Schreiben und bringe Erfahrung im Cross‑/Upselling sowie in der Weiterleitung von Fachanfragen an interne Abteilungen mit. Mein Arbeitsstil ist lösungsorientiert und servicefokussiert, mit klarer Kommunikation in Deutsch (Muttersprache), Englisch (C1) und Türkisch (B2).
Experience
Work history, roles, and key accomplishments
Sales Representative
O2 Telefónica
Feb 2025 - Sep 2025 (7 months)
Conducted customer win-back campaigns, performed cross- and upselling, and sold products and tariffs to meet revenue targets.
Customer Support Specialist
Meta Facebook
Aug 2024 - Feb 2025 (6 months)
Provided English-language customer support via email, chat, and phone, and documented interactions in the customer database to maintain service quality.
Patient Service Coordinator
Patientenservice (116117)
Feb 2024 - Aug 2024 (6 months)
Scheduled patient appointments and handled general inquiries via phone to facilitate access to medical services and improve patient flow.
Customer Support Associate
Shop Apotheke
Oct 2023 - Jan 2024 (3 months)
Processed orders, handled returns and complaints, routed inquiries to prescription and finance teams, and communicated with pharmacies and logistics via email to ensure order resolution.
Customer Service Representative
Klarna
Feb 2023 - Oct 2023 (8 months)
Handled returns and complaints, answered payment and general inquiries, and maintained and updated the customer database to improve data accuracy and resolution times.
Education
Degrees, certifications, and relevant coursework
Justus-von-Liebig-Schule
Mittlere Reife, General Education
Attended Justus von Liebig Schule; completed coursework associated with Mittlere Reife level education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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