live chat support in german or turkish language
Open to opportunities
Selim Yaman
@selimyaman
I deliver technical customer support for telecommunications customers across phone-based service channels.
GermanyWhat I'm looking for
I've supported customers for Deutsche Telekom, Lufthansa, and Vodafone projects, handling technical service requests, reservations, rebookings, and travel advice.
My core experience is in technical telecommunications customer service, including first-level support, fixed-line and internet fault reporting, and customer assistance by phone. I also handled office-supply and Lebkuchen orders at multiphone in Nuremberg.
I'm communicative, flexible, and team-oriented, with a problem-solving and analytical approach to customer requests.
I've completed external IHK training as a Kaufmann für Dialogmarketing through Comcave College in Nuremberg.
Experience
Work history, roles, and key accomplishments
Störungsannahme Festnetz Internet Kunden 2nd Level
Ticket Change/Umbuchen Neue Tickets buchen / System auf englisch
Technical Support for Internet Customers in 1st Level
Winback/Beschwerde und Reklamation
Education
Degrees, certifications, and relevant coursework
CN
Comcave College Nürnberg
Kaufmann für Dialogmarketing, Dialogmarketing
Completed external IHK certification as a Kaufmann für Dialogmarketing.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
GermanyAuthorized to work in
Spain
NetherlandsJob categories
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