Open to opportunities

Nergis Altunel

@nergisaltunel

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Customer support specialist with experience in complaint resolution.

Germany

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What I'm looking for

I am looking for a role in a supportive company culture that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer support specialist with extensive experience in handling inquiries and complaints across various platforms. My recent role at Klarna involved managing customer returns and complaints, where I successfully maintained and updated the customer database, ensuring a seamless experience for our clients.

In addition to my work at Klarna, I have also contributed to the patient service team at 116117, where I scheduled appointments and addressed general inquiries. My ability to communicate effectively in German, English, and Turkish has enabled me to assist a diverse clientele, ensuring their needs are met promptly and efficiently.

With a strong foundation in customer service and a commitment to continuous improvement, I am eager to leverage my skills in a dynamic environment where I can contribute to enhancing customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Meta Facebook

Aug 2024 - Present (11 months)

Provided customer support in English, resolving user issues efficiently. Responded to inquiries via email, chat, and phone, maintaining high service standards. Documented all interactions in the customer database for record-keeping and follow-up.

Customer Support Email Support Chat Support Phone Support Documentation English Communication

Patient Service Representative

Patientenservice (116117)

Feb 2024 - Present (1 year 5 months)

Scheduled appointments for patients, ensuring timely access to medical services. Addressed general inquiries, providing helpful information and guidance. Supported the overall patient service operations.

Scheduling Customer Support Data Management Administrative Support

Customer Service Agent

Shop Apotheke

Oct 2023 - Present (1 year 9 months)

Managed incoming orders and processed returns and complaints efficiently. Forwarded inquiries to the prescription department and financial accounting for resolution. Communicated with pharmacies and logistics partners via email to ensure smooth operations.

Order Processing Customer Support Email Communication Logistics Coordination

Customer Service Representative

Klarna

Feb 2023 - Present (2 years 5 months)

Processed returns and complaints, ensuring customer satisfaction. Handled payment and general inquiries, providing comprehensive support to customers. Maintained and updated the customer database, ensuring accuracy and completeness of information.

Customer Service Data Entry Complaint Handling Payment Processing Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Justus von Liebig Schule

Mittlere Reife, General Studies

Completed secondary education at Justus von Liebig Schule, achieving the Mittlere Reife qualification. This foundational education provided a broad range of academic skills and knowledge.