Mervat Abu Sara

I am a dedicated Arabic and English-speaking Customer Relations Specialist with over nine years of focused experience in the banking industry, committed to delivering exceptional digital service and client satisfaction.

Throughout my career at Arab Bank I managed high-value client portfolios, resolved complex inquiries across email and live chat, and consistently improved retention through relationship-focused support.

I have hands-on experience assessing client eligibility, negotiating loan services, and working with CRM and ticketing platforms such as Zendesk, Freshdesk, and Salesforce to streamline remote workflows.

I bring strong interpersonal skills, organized execution, and a passion for digital service excellence that helps clients adopt online banking solutions while maintaining compliance and professional standards.