Malak Matar

I'm a remote Customer Service Representative handling inbound calls, live chat, and WhatsApp communications for freelance and contract work. I provide technical and informational support, track orders and service updates, and keep clients informed.

I de-escalate complaints and tense situations diplomatically while managing high-volume tickets and chats. I work efficiently under pressure, handle multiple tasks at once, and maintain scheduled remote hours and shift rotations.

I'm a fourth-year Economics student at Zarqa University, equipped for remote work with a dedicated laptop, fibre internet, professional headset, and flexible availability including night shifts.