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@ashrafdaoud1
Experienced customer service representative with a passion for helping people.
With over 10 years of experience in the customer service industry, I have developed a strong passion for helping people and solving problems efficiently. I pride myself on being tech-savvy and quick to adapt to new tools and systems, always eager to learn and grow. My journey has been defined by my commitment to improving processes and expanding my skill set, thriving in dynamic environments where I can contribute to a great team.
In my most recent role as a Customer Support Manager, I led and supervised a customer support team, ensuring timely and professional resolution of client inquiries and issues. I developed support strategies, monitored performance metrics, and implemented improvements to enhance customer satisfaction and team efficiency. My experience as an Appointment Setter/Sales has also equipped me with strong communication skills, enabling me to maintain clear communication and optimize client engagement.
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Work history, roles, and key accomplishments
Confidential
Jan 2021 - Present (4 years 10 months)
Led and supervised a customer support team to ensure timely, professional resolution of client inquiries and issues. Developed support strategies, monitored performance metrics, and implemented improvements to enhance customer satisfaction and team efficiency.
I-24 Connect
Jan 2017 - Dec 2021 (4 years 11 months)
Handled incoming calls from customers, providing assistance, resolving issues, and answering product or service inquiries. Maintained a positive customer experience by delivering efficient, friendly, and solution-focused support.
CSC Beyond
Jan 2012 - Dec 2017 (5 years 11 months)
Scheduled and confirmed appointments with potential and existing clients to support the sales team. Maintained accurate calendars and ensured clear communication to optimize meeting efficiency and client engagement.
Degrees, certifications, and relevant coursework
Tawjeehi Certificate, General Studies
Grade: 90
Completed secondary education, earning the Tawjeehi Certificate. Focused on a comprehensive curriculum across various subjects, achieving a score of 90.
Software and tools used professionally
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