Open to opportunities

Kamal Hussain

@kamalhussain

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Experienced banking professional with a focus on customer service.

Jordan

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What I'm looking for

I am looking for a challenging role in banking that offers opportunities for growth and development.

I am a dedicated banking professional with extensive experience in customer service and financial management. My career began at Mashreq Bank, where I honed my skills in advising clients on their banking needs and providing exceptional service. Over the years, I have progressed to managerial roles, including my most recent position as Manager of Customer Service at Egypt Bank, where I successfully managed VIP customer relations and resolved complex issues.

Throughout my career, I have demonstrated a strong ability to lead teams and drive profitability. As an Assistant Financial Manager at AL Qayse Printing House, I was responsible for preparing financial statements and conducting balance sheet analyses. My commitment to continuous learning has led me to participate in various training programs, enhancing my knowledge of banking products and policies.

I am passionate about working in a dynamic environment that fosters growth and innovation. I am eager to leverage my skills and experience in the banking sector to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Manager of Customer Service

Egypt Bank

May 2018 - Oct 2021 (3 years 5 months)

Managed customer service operations, ensuring high satisfaction for VIP clients. Provided support and solutions to team members, overseeing daily operations and resolving complex issues. Prepared weekly, monthly, and yearly financial disclosures.

Customer Service Team Leadership Problem Solving Financial Reporting Disclosure Management

Assistant Financial Manager

Al Qayse Printing House

May 2009 - Jun 2016 (7 years 1 month)

Prepared comprehensive financial statements for the printing press. Managed employee payroll and conducted in-depth balance sheet analysis to identify and address financial weaknesses. Conducted regular meetings to optimize profitability.

Financial Statement Preparation Payroll Management Financial Statement Analysis Financial Reporting

Assistant Team Leader (Supervisor)

Mashreq Bank

Mar 2006 - Feb 2009 (2 years 11 months)

Handled customer inquiries and complaints efficiently, maintaining a strong customer focus and upholding the bank's image. Initiated recruitment plans and provided training to develop and motivate the team. Operated within bank guidelines, performing root cause analysis and processing charge reversals when necessary.

Customer Service Team Leadership Recruitment Training And Development Root Cause Analysis Banking Operations

Personal Banking Advisor

Mashreq Bank

Jun 2004 - Feb 2006 (1 year 8 months)

Advised customers on banking and financial needs, providing updated information on retail banking products and policies. Handled inquiries and complaints promptly while cross-selling bank products and services. Provided excellent customer service to build loyalty and captured feedback for product development.

Retail Banking Customer Service Cross Selling Product Knowledge Complaint Handling Customer Feedback

Intern

Jordan Islamic Bank

Jul 2003 - Feb 2004 (7 months)

Assisted customers with salary inquiries and account transfers. Opened various types of bank accounts and processed both outgoing and incoming transfers. Handled check deposits and facilitated the completion of loan and credit card applications.

Account Management Fund Transfers Check Deposits Credit Applications Banking Operations

Education

Degrees, certifications, and relevant coursework

Al-AL Bayt University

Bachelor of Finance and Banking Science, Finance and Banking Science

Completed a Bachelor of Finance and Banking Science, focusing on key areas such as loans, accounts, deposits, principles of investment and finance, stocks and shares, and financial management. Gained comprehensive knowledge in economic and administrative sciences.