Open to opportunities

Feras Awwad

@ferasawwad

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Customer service professional driving retention and exceptional client experiences.

Jordan

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What I'm looking for

I am seeking a customer-focused role where I can use bilingual support, improve processes, and grow into technical support while contributing to retention and customer satisfaction.

I am a dedicated customer service professional with over four years of experience resolving complex inquiries, improving processes, and building strong client relationships that drive loyalty and engagement. I have consistently exceeded targets across retail and service environments by improving call scripts, pioneering follow-up systems, and coordinating efficient dispatch and scheduling.

I bring bilingual support in Arabic and English, strong attention to detail, and proven achievement in reducing churn and meeting sales goals. I am currently advancing technical knowledge with A+ and CCNA studies to strengthen operational and technical support capabilities.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Black Oasis

Mar 2025 - Sep 2025 (6 months)

Achieved and exceeded monthly sales targets by building and maintaining strong client relationships and collaborated with marketing and customer service teams to improve client satisfaction and retention.

Customer Service Sales Client Relationship Management Customer Retention Communication CRM Cross Functional Collaboration

Customer Service Representative

Total Locksmith

Mar 2024 - Mar 2025 (1 year)

Coordinated scheduling and dispatch of locksmiths to ensure timely responses and high customer satisfaction while supporting sales and customer service operations.

Dispatch Coordination Scheduling Customer Service Time Management Problem Solving Sales Support Communication

Customer Service Representative

Sun and Sand Sports

Nov 2023 - Mar 2024 (4 months)

Proposed and implemented a more efficient call script to reduce average handling time and managed customer financial accounts and adjustments to improve service accuracy.

Customer Financial Accounts Account Adjustments Process Improvement Customer Service Attention To Detail Communication

Customer Service Representative

Amazon

Jun 2023 - Nov 2023 (5 months)

Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets, and developed a follow-up system that reduced customer churn by 6%.

Customer Support Email Support Phone Support Process Improvement CRM Customer Retention