Open to opportunities

Suaad Al Shayeb

@suaadalshayeb

Message

PMP-certified Customer Relationship Specialist driving retention, service quality, and CRM transformation.

Jordan

Message

What I'm looking for

I seek a customer-focused role where I can lead CRM and service improvements, coach teams, and use data-driven insights to boost satisfaction and retention.

I am a PMP-certified Customer Relationship Specialist with 5+ years in automotive and over five years in telecommunications, recognized for improving customer retention and streamlining service operations. I led CRM implementations, reduced open tickets by 60%, and increased retention by 30% while providing cross-departmental training and reporting to leadership.

I combine strong analytical skills with hands-on coaching and program development experience—from sales team leadership to HR learning-and-development initiatives—and hold certifications including MiniMBA and Power BI/Excel to support data-driven decision-making and continuous service improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior CRM Specialist

Current

Nuqul Automotive Company

Feb 2019 - Present (6 years 7 months)

Improved customer retention by 30% and reduced open ticket volume by 60% through CRM initiatives; led service quality, satisfaction, and loyalty program improvements and implemented ticketing systems with IT and vendors.

CRM Customer Retention Salesforce Data Analysis Ticketing Systems Training Reporting

HR L&D Intern

Zain Telecommunications

Feb 2018 - Jan 2019 (11 months)

Supported training needs analysis, program development and evaluation, assisted internship program management and candidate interviews, and contributed to e-learning development and logistics.

Needs Analysis Learning Development E Learning Program Evaluation Coordination MS Office Communication

Sales & Team Coach

Zain AlShabab

Apr 2014 - Feb 2018 (3 years 10 months)

Handled customer inquiries, increased product sales, audited contracts and supported mall sales operations, and coached a team of 20+ members on training and development.