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@danabushnaq
Experienced banking professional
I am a dedicated and results-driven banking professional with a strong background in customer service and teller operations. With a Bachelor's degree in Banking Sciences from the University of Petra, I have developed a solid foundation in financial management and banking principles.
Throughout my career, I have gained extensive experience in teller operations, customer service, and administrative assistance. My expertise includes detecting counterfeiting and forgery, as well as providing exceptional customer service. I have worked with various banks, including Jordan Commercial Bank and Safwa Islamic Bank, where I have held positions such as Teller, Head of Teller, and School Administrative Head of Teller.
I am committed to delivering high-quality service and ensuring customer satisfaction. I am also proficient in English and Arabic, which has enabled me to effectively communicate with diverse clients and colleagues.
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Work history, roles, and key accomplishments
Arabic School
Aug 2022 - Jul 2023 (11 months)
Worked as school administrative assistance at Arabic School from August 2022 to June 2024
CSMENA
Jan 2022 - Mar 2022 (2 months)
Worked in customer service at CSMENA from January to April 2022
Safwa Islamic Bank
Jun 2019 - Jun 2021 (2 years)
Head of teller customer service at Safwa Islamic Bank from 2019 to 2021
Jordan Commercial Bank
Apr 2014 - Jun 2019 (5 years 2 months)
Worked as a teller at Jordan Commercial Bank from 2014 to 2019
Degrees, certifications, and relevant coursework
Certificate, SMEs
2021 - 2021
Training on SMEs
Certificate, Business and Service Ethics
2018 - 2018
Business and assertive service ethics training
Certificate, Counterfeiting and Forgery Detection
2016 - 2016
Skills of detecting counterfeiting and forgery
Certificate, Customer Service
2016 - 2016
Customer service best practices training
Bachelor, Financial and Banking Sciences
2009 - 2014
Bachelor of Financial and Banking Sciences, focusing on developments in detecting bank counterfeiting and forgery at an advanced level
Software and tools used professionally
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