Dana Bushnaq
@danabushnaq
Experienced banking professional
What I'm looking for
I am a dedicated and results-driven banking professional with a strong background in customer service and teller operations. With a Bachelor's degree in Banking Sciences from the University of Petra, I have developed a solid foundation in financial management and banking principles.
Throughout my career, I have gained extensive experience in teller operations, customer service, and administrative assistance. My expertise includes detecting counterfeiting and forgery, as well as providing exceptional customer service. I have worked with various banks, including Jordan Commercial Bank and Safwa Islamic Bank, where I have held positions such as Teller, Head of Teller, and School Administrative Head of Teller.
I am committed to delivering high-quality service and ensuring customer satisfaction. I am also proficient in English and Arabic, which has enabled me to effectively communicate with diverse clients and colleagues.
Experience
Work history, roles, and key accomplishments
School Administrative Assistance
Arabic School
Aug 2022 - Jul 2023 (11 months)
Worked as school administrative assistance at Arabic School from August 2022 to June 2024
Customer Service
CSMENA
Jan 2022 - Mar 2022 (2 months)
Worked in customer service at CSMENA from January to April 2022
Head Of Teller Customer Service
Safwa Islamic Bank
Jun 2019 - Jun 2021 (2 years)
Head of teller customer service at Safwa Islamic Bank from 2019 to 2021
Teller
Jordan Commercial Bank
Apr 2014 - Jun 2019 (5 years 2 months)
Worked as a teller at Jordan Commercial Bank from 2014 to 2019
Education
Degrees, certifications, and relevant coursework
SMEs
Certificate, SMEs
2021 - 2021
Training on SMEs
Dale Carnegie Training
Certificate, Business and Service Ethics
2018 - 2018
Business and assertive service ethics training
Optimal Skills
Certificate, Counterfeiting and Forgery Detection
2016 - 2016
Skills of detecting counterfeiting and forgery
Customer Service Best Practices
Certificate, Customer Service
2016 - 2016
Customer service best practices training
University Of Petra
Bachelor, Financial and Banking Sciences
2009 - 2014
Bachelor of Financial and Banking Sciences, focusing on developments in detecting bank counterfeiting and forgery at an advanced level
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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