Open to opportunities

Mert Te

@mertte

Customer Success Manager driving enterprise adoption with AI-powered workflow automation across DACH and global accounts.

Germany

Message

What I'm looking for

I’m looking for a Customer Success role where I can own enterprise post-sales outcomes end-to-end, combine workflow automation with AI tools, and work cross-functionally to drive onboarding, adoption, and renewals—ideally with a remote-friendly EU setup.

I’m a German-speaking Customer Success Manager with 4+ years of B2B SaaS experience, owning the full post-sales customer lifecycle for enterprise accounts across DACH and international markets. I focus on onboarding, adoption, renewal, and retention—grounded in measurable customer outcomes.

At Sprinklr, I configured and managed complex workflow automation environments for Deutsche Telekom, Porsche, and Sika—driving adoption across 60+ countries and 10,000+ users from onboarding through renewal. I monitored customer health signals, ran kickoffs/QBRs/success plans, and proactively handled escalations and risk mitigation.

I bring strong AI workflow expertise to customer success: I’m a daily user of Claude and ChatGPT for workflow automation, research, and client communication, and I hold Anthropic’s Claude AI Fundamentals certification. I’ve achieved consistently high CHI scores (9+/10) and a 10/10 satisfaction score from Sika, plus 30%+ YoY upsell through consultative, outcome-driven engagement.

Earlier, I led partner success for Volvo Cars across 25+ international markets and coordinated rollouts of 70+ platform updates, supporting YoY revenue growth from ~£1.8M to ~£2.2M. Most recently, as Co-Founder at Kabisu, I built AI-assisted customer communication workflows, owned end-to-end partner/investor communication, and oversaw marketing and digital acquisition setup.

Experience

Work history, roles, and key accomplishments

Co-Founder

Kabisu

Jan 2025 - Mar 2026 (1 year 2 months)

Co-founded an international hospitality development venture and built it from scratch. Designed AI-assisted customer communication workflows and owned partner/investor communication end-to-end.

Claude Workflow Automation Lead Intake Partner Communications Stakeholder Management Legal Structuring Marketing Strategy

Consultant, Managed Services

Sprinklr

Jul 2022 - Nov 2024 (2 years 4 months)

Owned post-sales customer lifecycle for enterprise accounts, including onboarding, workflow configuration, adoption, and renewal. Managed complex automation environments, ran customer success cadences (kickoffs/QBRs), and monitored health signals to drive outcomes.

Customer Lifecycle Management DACH Account Ownership Onboarding Renewal Management Workflow Automation Customer Health Monitoring Stakeholder Management Cross Functional Collaboration QBRs Automation Workflow Design ChatGpt Salesforce HubSpot SQL JSON Data Analysis Google Analytics Power BI Microsoft Office

Digital Advisor

Modix GmbH / Cox Automotive

May 2020 - Jun 2022 (2 years 1 month)

Served as primary partner contact across 25+ Volvo Cars international markets, managing adoption, performance, and ongoing success. Coordinated platform updates and led onboarding and technical training for national managers.

Partner Management Customer Success Adoption Management Performance Monitoring Success Planning Onboarding Technical Training Cross Market Coordination

Global Account Coordinator

Modix GmbH / Cox Automotive

Feb 2020 - May 2020 (3 months)

Coordinated platform topics and supported feature rollouts for Volvo Cars across markets as a primary contact. Helped manage global account coordination activities during the rollout period.

Account Coordination Cross Market Coordination Feature Rollout Support Platform Topic Coordination

Court Translator

Übersetzungsbüro Bauer

Jan 2015 - Jan 2019 (4 years)

Provided German/Turkish/English interpretation for civil and district courts. Supported multilingual legal communication for court proceedings.

Interpretation Translation Multilingual Communication Legal Interpretation

Marketing Coordinator

Man Truck & Bus Middle East

Jan 2017 - Mar 2018 (1 year 2 months)

Planned and executed regional digital marketing campaigns and improved organic traffic through SEO. Coordinated regional launch events attended by stakeholders from 10+ countries.

Digital Marketing SEO Campaign Management