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Bilal HasanBH
Looking for a job

Bilal Hasan

@bilalhasan1

I build AI-powered customer operations that improve onboarding, retention, lead conversion, and client support.

Pakistan
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What I'm looking for

I'm seeking Customer Success, Account Management, or Operations roles where I can improve client retention, onboarding, revenue, and operational efficiency through CRM discipline, cross-functional leadership, and AI automation. I'm open to remote work and relocation to Dubai, the UAE, or Europe.

I run NexFlow AI, where I design and deploy chatbots, voice agents, and workflow pipelines that automate customer interactions, lead generation, and internal operations. I've delivered 13+ custom AI integrations using Claude, Botpress, Make.com, Vapi.ai, ElevenLabs, Zapier, and Airtable.

Across iGaming, I managed pipelines of 500–600 qualified leads per day, drove a 20%+ conversion uplift through structured follow-ups and GEO-specific outreach, and achieved roughly 400–500 first deposits monthly. I also led teams handling 400+ daily requests, improving team performance by 30% and average ticket size by 25%.

In SaaS and B2B operations, I've onboarded HORECA clients to a management platform with 80%+ adoption in three months and 100% retention among Dubai clients. I've managed CRM workflows, technical training, reporting, account relationships, procurement, vendor coordination, production planning, and delivery performance.

I'm fluent in English, Urdu, and Hindi, with hands-on experience supporting remote, multi-GEO teams and customers across the GCC, Europe, and international markets. I bring customer success, operational discipline, and practical AI automation together to build more efficient client-facing businesses.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

National Research University – Higher School of Economics logoNE

National Research University – Higher School of Economics

Master of Management, Global Business

2019 - 2021

Pursued a Master of Management with a focus on Global Business, gaining advanced knowledge in international business strategies and management practices.

Bahria University logoBU

Bahria University

Bachelor of Business Administration, Marketing

2013 - 2017

Earned a Bachelor of Business Administration with a specialization in Marketing, developing a strong foundation in marketing principles and business operations.

Availability

Looking for a job

Location

Pakistan

Authorized to work in

Salary expectations

60k+ USD

Interested in hiring Bilal?

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