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Bilal Hasan

@bilalhasan1

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I build AI-powered customer operations that improve onboarding, retention, lead conversion, and client support.

Pakistan

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What I'm looking for

I'm seeking Customer Success, AI Automation, Account Management, or Operations roles where I can improve client retention, onboarding, revenue, and operational efficiency through CRM discipline, cross-functional leadership, and AI automation. I'm open to remote work and relocation to Dubai, Saudi Arabia, or Europe.

I run NexFlow AI, where I design and deploy chatbots, voice agents, website development and workflow pipelines that automate customer interactions, lead generation, and internal operations. I've delivered 13+ custom AI integrations using Claude, Botpress, Make.com, Vapi.ai, ElevenLabs, Zapier, and Airtable.

Across iGaming, I managed pipelines of 500–600 qualified leads per day, drove a 20%+ conversion uplift through structured follow-ups and GEO-specific outreach, and achieved roughly 400–500 first deposits monthly. I also led teams handling 400+ daily requests, improving team performance by 30% and average ticket size by 25%.

In SaaS and B2B operations, I've onboarded HORECA clients to a management platform with 80%+ adoption in three months and 100% retention among Dubai clients. I've managed CRM workflows, technical training, reporting, account relationships, procurement, vendor coordination, production planning, and delivery performance.

I'm fluent in English, Urdu, and Hindi, with hands-on experience supporting remote, multi-GEO teams and customers across the GCC, Europe, and international markets. I bring customer success, operational discipline, and practical AI automation together to build more efficient client-facing businesses.

Experience

Work history, roles, and key accomplishments

Current

Founder & AI Automation Builder

Current

NexFlow AI

Jan 2025 - Present (1 year 9 months)

Founded and run an AI automation practice designing chatbots, voice agents, and workflow pipelines for businesses. Delivered 13+ custom AI integrations using Claude and built WhatsApp-based chatbots and voice agents for client lead qualification and support workflows.

Claude Botpress Make.Com ElevenLabs Zapier Airtable AI Automation Chatbot Development Workflow Automation Customer Success Business Development

Operations Manager

Autofab Company

Feb 2025 - May 2026 (1 year 3 months)

Lead end-to-end B2B operations for an automotive components manufacturer supplying OEM clients including Pak Suzuki, overseeing procurement, vendor negotiations, production planning, and on-time delivery. Spearheaded digital transformation by building the company web presence from scratch, generating inbound B2B leads and modernising client-facing operations.

Procurement vendor negotiation Production Planning B2B Operations KPI Monitoring Process Improvement Web Development Digital Transformation

Sales Operations & Customer Success Associate

MOG TEAM

Jan 2024 - Feb 2025 (1 year 1 month)

Managed a high-volume lead pipeline of 500-600 qualified leads per day, achieving 400-500 first deposits monthly. Drove a 20%+ uplift in conversion rates through data-driven follow-up cadences and localised outreach across multiple GEO markets.

CRM Lead Management Sales Operations Customer Success Data Analysis Pipeline Management Outreach Geo Targeting

Customer Success Lead & Sales Team Lead

Rocket Project

Oct 2022 - Dec 2023 (1 year 2 months)

Led a team of 4-5 sales managers handling 400+ daily requests, achieving a 30% improvement in team performance. Developed upselling strategies that increased average ticket size by 25% and managed CRM hygiene and pipeline KPIs.

Team Leadership Sales Management Customer Success Upselling CRM HubSpot Pipeline Management Coaching Training

Logistics Manager

Lightning Dispatch

Mar 2022 - Sep 2022 (6 months)

Negotiated freight contracts and optimised truck routing for US-market delivery operations, driving an 18% increase in gross revenue per mile. Maintained a 98%+ on-time delivery rate through improved driver coordination and real-time route tracking.

Logistics Freight Negotiation Route Optimization Dispatch Coordination Trackings

Customer Care Manager

Canadian Pharmacy

Aug 2021 - Feb 2022 (6 months)

Managed customer care across 4 parallel e-commerce projects via email, live chat, and CRM, achieving a 95% ticket resolution rate. Identified recurring pain points through support log analysis and proposed process improvements.

Customer Service CRM Email Support Live Chat Ticket Resolution Process Improvement Data Analysis

Operations Manager – SaaS Platform (HORECA Sector)

Tawreed Market

Aug 2020 - Aug 2021 (1 year)

Led onboarding of HORECA clients onto a B2B SaaS management platform, achieving 80%+ platform adoption within 3 months and 100% retention of Dubai-based clients. Managed CRM and support systems, maintaining an average NPS of 8.5+.

Operations Management SaaS B2B Client Onboarding CRM Bitrix24 Notion Track POD Technical Support Training NPS

Education

Degrees, certifications, and relevant coursework

National Research University – Higher School of Economics

Master of Management, Global Business

2019 - 2021

Pursued a Master of Management with a focus on Global Business, gaining advanced knowledge in international business strategies and management practices.

Bahria University

Bachelor of Business Administration, Marketing

2013 - 2017

Earned a Bachelor of Business Administration with a specialization in Marketing, developing a strong foundation in marketing principles and business operations.