
Bilal Hasan
@bilalhasan1
I build AI-powered customer operations that improve onboarding, retention, lead conversion, and client support.
What I'm looking for
I run NexFlow AI, where I design and deploy chatbots, voice agents, and workflow pipelines that automate customer interactions, lead generation, and internal operations. I've delivered 13+ custom AI integrations using Claude, Botpress, Make.com, Vapi.ai, ElevenLabs, Zapier, and Airtable.
Across iGaming, I managed pipelines of 500–600 qualified leads per day, drove a 20%+ conversion uplift through structured follow-ups and GEO-specific outreach, and achieved roughly 400–500 first deposits monthly. I also led teams handling 400+ daily requests, improving team performance by 30% and average ticket size by 25%.
In SaaS and B2B operations, I've onboarded HORECA clients to a management platform with 80%+ adoption in three months and 100% retention among Dubai clients. I've managed CRM workflows, technical training, reporting, account relationships, procurement, vendor coordination, production planning, and delivery performance.
I'm fluent in English, Urdu, and Hindi, with hands-on experience supporting remote, multi-GEO teams and customers across the GCC, Europe, and international markets. I bring customer success, operational discipline, and practical AI automation together to build more efficient client-facing businesses.
Experience
Work history, roles, and key accomplishments
Founder & AI Automation Builder
NexFlow AI
Jan 2025 - Present (1 year 8 months)
Founded and run an AI automation practice designing chatbots, voice agents, and workflow pipelines for businesses. Delivered 13+ custom AI integrations using Claude and built WhatsApp-based chatbots and voice agents for client lead qualification and support workflows.
Education
Degrees, certifications, and relevant coursework
National Research University – Higher School of Economics
Master of Management, Global Business
2019 - 2021
Pursued a Master of Management with a focus on Global Business, gaining advanced knowledge in international business strategies and management practices.
Bahria University
Bachelor of Business Administration, Marketing
2013 - 2017
Earned a Bachelor of Business Administration with a specialization in Marketing, developing a strong foundation in marketing principles and business operations.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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