Open to opportunities

Merlyn Tahoynon

@merlyntahoynon

Customer-focused Risk & Financial Account Specialist improving compliance, support resolution, and customer satisfaction.

Philippines

Message

What I'm looking for

I’m looking for a role where I can combine financial risk/compliance accuracy with excellent customer support—resolving issues quickly, improving first-contact outcomes, and using tools and data to drive measurable customer satisfaction and loyalty.

I’m a customer-focused RiskAccount Specialist with a Bachelor’s in Accountancy, focused on accuracy, integrity, and fast issue resolution. I manage risk and compliance processes for financial accounts while delivering prompt, empathetic support that drives first-contact resolution.

Previously, as a Customer Support Representative in financial and healthcare accounts, I resolved account inquiries, handled complex issues, and strengthened customer relationships through clear communication and teamwork. I bring data-informed problem solving, detailed administration, and strong tooling experience (Zendesk, Salesforce, Oracle, AWS) to turn customer challenges into measurable loyalty and business growth.

Experience

Work history, roles, and key accomplishments

Current

Risk Account Specialist

Current

TDCX

Jun 2024 - Present (2 years)

Managed risk and compliance processes for financial accounts, ensuring accuracy and integrity. Provided prompt, empathetic customer support and resolved technical and account-related issues through step-by-step guidance.

Risk & Compliance Customer Support Technical Troubleshooting Account Management Zendesk Salesforce Oracle AWS Slack

Customer Support Representative

Concentrix

Aug 2022 - May 2024 (1 year 9 months)

Provided exceptional support for financial account concerns while maintaining high customer satisfaction. Resolved account inquiries and collaborated with teammates to improve processes and service delivery.

Customer Support Case Management Customer Satisfaction Zendesk Salesforce Oracle Communication Team Collaboration

Customer Support Rep (Financial)

Concentrix

Mar 2022 - Jul 2022 (4 months)

Assisted customers with complex financial issues, ensuring timely and effective resolutions. Strengthened customer relationships through clear communication and problem solving.

Customer Support Problem Solving Case Management Communication Zendesk Salesforce Reporting Troubleshooting

Customer Service Representative

24/7.ai

Dec 2021 - Feb 2022 (2 months)

Handled healthcare-related customer inquiries with professionalism and patience. Assisted customers with COVID test kit-related support.

Customer Service Healthcare Support Communication Zendesk Case Handling Troubleshooting Empathy

Customer Service Representative

24/7.ai

Oct 2021 - Dec 2021 (2 months)

Delivered retail and financial account support by resolving customer concerns efficiently. Maintained a positive brand image through strong interpersonal communication.

Customer Support Account Resolution Communication Troubleshooting Case Management Zendesk Team Collaboration