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Lizette ManachoLM
Open to opportunities

Lizette Manacho

@lizettemanacho

Customer-focused accounts specialist with expertise in loan processing, credit assessment, and client service.

Philippines
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What I'm looking for

I seek a client-focused role in loan processing, credit analysis, or financial operations where I can apply loan documentation and risk-management skills while growing professionally.

I am an accounts specialist with hands-on experience in AU/NZ loan processing, credit assessment, and client-facing support. I combine technical knowledge of loan documentation and credit analysis with a dedication to accurate, timely work.

My background includes roles in non-voice sales and voice-based healthcare customer service, where I developed strong communication, problem-solving, and escalation skills. I consistently ensure requirements are complete and provide exceptional client service throughout processes.

I hold a Bachelor of Science in Business Administration, majoring in Financial Management, and additional coursework in office administration. I have completed multiple finance and digital marketing virtual programs and webinars that inform my approach to risk management and customer engagement.

I am highly organized, detail-oriented, and able to multitask independently or within teams, seeking roles where I can apply credit analysis and loan documentation expertise to support business goals and deliver excellent client outcomes.

Experience

Work history, roles, and key accomplishments

AI

Sales Representative

Afni Philippines Inc.

Sep 2022 - Oct 2023 (1 year 1 month)

Managed non-voice customer interactions via chat to sell products, pitch relevant offers, and resolve complaints, contributing to revenue generation and customer satisfaction.

Concentrix logoCO

Customer Service Representative

Aug 2021 - Dec 2021 (4 months)

Provided voice-based healthcare support handling patient assistance, clinical-related inquiries and billing resolution to improve patient experience and reduce escalations.

Education

Degrees, certifications, and relevant coursework

UC

University of Caloocan City

Bachelor of Science in Business Administration, Business Administration (Financial Management)

2019 - 2022

Completed Bachelor of Science in Business Administration with a major in Financial Management between 2019 and 2022.

UC

University of Caloocan City

Bachelor of Science in Office Administration, Office Administration

2018 - 2019

Completed Bachelor of Science in Office Administration during 2018–2019.

SC

St. Clare College of Caloocan City

Senior High School Diploma, Accountancy, Business and Management (ABM)

2016 - 2018

Attended Senior High School in the Accountancy, Business and Management (ABM) strand from 2016 to 2018.

KS

Kalayaan National High School

Junior High School Diploma, General Secondary Education

2012 - 2016

Completed junior high school education from 2012 to 2016.

KS

Kalayaan Elementary School

Primary School Diploma, Primary Education

2008 - 2012

Completed primary education from 2008 to 2012.

HA

Holy Grail International Academy

Primary School Attendance, Primary Education

2006 - 2008

Attended primary-level education at Holy Grail International Academy from 2006 to 2008.

Tech stack

Software and tools used professionally

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Lizette Manacho - Accounts Specialist - Genpact LLC | Himalayas