Lizette Manacho
@lizettemanacho
Customer-focused accounts specialist with expertise in loan processing, credit assessment, and client service.
What I'm looking for
I am an accounts specialist with hands-on experience in AU/NZ loan processing, credit assessment, and client-facing support. I combine technical knowledge of loan documentation and credit analysis with a dedication to accurate, timely work.
My background includes roles in non-voice sales and voice-based healthcare customer service, where I developed strong communication, problem-solving, and escalation skills. I consistently ensure requirements are complete and provide exceptional client service throughout processes.
I hold a Bachelor of Science in Business Administration, majoring in Financial Management, and additional coursework in office administration. I have completed multiple finance and digital marketing virtual programs and webinars that inform my approach to risk management and customer engagement.
I am highly organized, detail-oriented, and able to multitask independently or within teams, seeking roles where I can apply credit analysis and loan documentation expertise to support business goals and deliver excellent client outcomes.
Experience
Work history, roles, and key accomplishments
Assessed borrower creditworthiness and verified client documentation to ensure loan requirement completion, improving processing accuracy and client service across AU/NZ loan portfolios.
Sales Representative
Afni Philippines Inc.
Sep 2022 - Oct 2023 (1 year 1 month)
Managed non-voice customer interactions via chat to sell products, pitch relevant offers, and resolve complaints, contributing to revenue generation and customer satisfaction.
Provided voice-based healthcare support handling patient assistance, clinical-related inquiries and billing resolution to improve patient experience and reduce escalations.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor of Science in Business Administration, Business Administration (Financial Management)
2019 - 2022
Completed Bachelor of Science in Business Administration with a major in Financial Management between 2019 and 2022.
University of Caloocan City
Bachelor of Science in Office Administration, Office Administration
2018 - 2019
Completed Bachelor of Science in Office Administration during 2018–2019.
St. Clare College of Caloocan City
Senior High School Diploma, Accountancy, Business and Management (ABM)
2016 - 2018
Attended Senior High School in the Accountancy, Business and Management (ABM) strand from 2016 to 2018.
Kalayaan National High School
Junior High School Diploma, General Secondary Education
2012 - 2016
Completed junior high school education from 2012 to 2016.
Kalayaan Elementary School
Primary School Diploma, Primary Education
2008 - 2012
Completed primary education from 2008 to 2012.
Holy Grail International Academy
Primary School Attendance, Primary Education
2006 - 2008
Attended primary-level education at Holy Grail International Academy from 2006 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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