At Concentrix, I respond to customer inquiries by phone and email and troubleshoot platform issues, including replicating customer accounts to identify reported system errors.
I document and track technical concerns in JIRA and maintain case records in the CRM system. I also coordinate with U.S. internal teams on updates and issue resolution.
At Foundever, I supported consumers, dealerships, and financial institutions with auto financing account and insurance inquiries. I processed loan and customer detail updates and reviewed debit and credit transactions for accuracy.
At the Department of Trade and Industry, I maintained personnel and operational records, processed financial claims and transactions, and assisted clients with business registration and advisory services.
