Reynaldo Sotto

Negotiated with creditors to arrange payment adjustments and streamlined debt collection processes, accelerating resolution of overdue accounts and improving organizational cash flow.

Optimized account prioritization and implemented collection strategies that reduced delinquency rates while delivering professional customer service and negotiated repayments to collect balances.

Provided financial guidance and payment resolution for delinquent mortgage accounts, developed customized client solutions, and strengthened stakeholder partnerships to improve customer outcomes.

Handled blended inbound support calls and emails addressing general customer concerns while maintaining professionalism and contributing to upsell opportunities when required.

Managed blended calls and escalations, created tickets for unresolved issues, and coordinated internal follow-ups to ensure proper resolution of general inquiries.

Conducted outbound collection calls as a third-party collector, discussed payment options with customers, and managed accounts to improve recovery outcomes.

Completed coursework toward a Bachelor of Science in Hotel and Restaurant Management as an undergraduate.

Completed coursework toward a Bachelor of Science in Information Technology and finished second year, first semester as an undergraduate.