Frances Bello

Investigated fraudulent activity across social media platforms and financial accounts, ensuring adherence to company policies and client procedures. Maintained detailed documentation of account reviews and consistently met productivity and quality targets.

Provided frontline support for advertising account inquiries and resolved customer concerns with professionalism and empathy. Documented interactions in CRM tools to support timely, accurate responses and customer satisfaction.

Delivered back-office administrative support by managing customer records and maintaining high-accuracy data entry. Prepared reports and organized documentation to support smooth daily operations.

Handled inbound calls for reservations and BNB concerns while delivering high-quality service aligned to performance targets. Accurately documented customer interactions in CRM systems and maintained professionalism throughout each engagement.

Assisted customers with health insurance enrollment and answered product inquiries with clear, accurate information. Ensured proper documentation of customer interactions from start to resolution.

Handled billing, service concerns, and general inquiries for a major US credit card account in a KPI-driven environment. Maintained accurate call logs and case documentation while delivering high-quality customer support.

Assisted customers with phone, internet, and TV service concerns by following company protocols to resolve issues efficiently. Maintained accurate documentation of customer interactions to support service continuity.

Provided customer support via phone, chat, and email, delivering effective solutions to ensure customer satisfaction. Maintained accurate documentation of all interactions for clear case tracking.

Completed an undergraduate BS in Business Administration at National College of Business and Arts in Quezon City.

Attended Lagro High School in Quezon City.

Attended Kaligayahan Elementary School in Quezon City.