Angela Dizon

I am a customer service professional specializing in healthcare account support, with hands-on experience assisting customers with Health Savings Accounts, Flexible Spending Accounts, investments, and tax form inquiries. I consistently maintained HIPAA compliance while using CRM systems to track interactions and resolve account, claims, and eligibility issues.

At Conduent I provided non-voice email and chat support, collaborated with internal teams to solve complex problems, and met performance goals that enhanced customer satisfaction. I bring strong data-entry, CRM management, and communication skills, and a demonstrated ability to follow regulatory requirements and protect customer confidentiality.

Currently a 2nd-year Financial Management student with a 3.58 GPA and President's Lister recognition, I complement my practical experience with training in PRISM and Conduent tools. I am adaptable, detail-oriented, and motivated to apply my credentials and customer-focused approach to operational or credentialing roles.