Open to opportunities

Rosslyn Orno

@rosslynorno

Message

Detail-oriented risk investigator with a strong background in fraud analysis.

Philippines

Message

What I'm looking for

I seek a dynamic workplace that fosters growth and values my skills.

I am a dedicated professional with a Bachelor of Science in Business Administration, majoring in Financial Management. My career has been focused on risk investigation and fraud analysis, where I have honed my skills in KYC compliance, transaction monitoring, and customer relationship management. I thrive in challenging environments and am committed to continuous personal and professional growth.

Throughout my career, I have successfully navigated various roles, from a Customer Service Representative to a Risk Investigator. My experience includes conducting extensive internet searches for customer data verification, validating document authenticity, and providing exceptional service to clients. I pride myself on my ability to communicate effectively and work collaboratively with diverse teams to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Risk Investigator

Current

Remitly

May 2022 - Present (3 years 7 months)

Conducted KYC and KYB processes, collecting identity documents and performing enhanced due diligence for regulatory compliance. Performed fraud detection using CRM and third-party data, along with extensive internet searches for customer data verification.

KYC KYB Regulatory Compliance Fraud Detection CRM Transaction Monitoring Documentation Verification Risk Assessment

Account Specialist

TDCX PH

Oct 2021 - Apr 2022 (6 months)

Provided exceptional customer service to E-payment users via email, building strong relationships with both team members and users. Verified merchant details, validated information, and ensured compliance with e-Payment regulations.

Customer Service Email Support Merchant Verification Regulatory Compliance Relationship Building

Senior Process Executive

Cognizant Technology Solutions

Feb 2021 - Jun 2021 (4 months)

Provided customer support for medical device accounts, handling inquiries and ensuring accurate documentation of interactions. Assisted customers with troubleshooting and resolved issues efficiently.

Customer Support Medical Devices inquiry handling Documentation Troubleshooting Customer Service

Fraud Analyst

Concentrix

Jun 2019 - Jan 2021 (1 year 7 months)

Investigated fraud by analyzing data, reviewing transactions, and identifying potential fraudulent activities. Handled customer inquiries related to fraud and provided timely updates.

Fraud Investigation Data Analysis Risk Analysis Fraud Detection

Customer Service Representative

The Results Companies

May 2015 - Jun 2019 (4 years 1 month)

Provided excellent customer service by addressing inquiries, concerns, and complaints via phone. Assisted customers with troubleshooting phone issues and resolved complaints professionally and timely.

Customer Service Troubleshooting Customer Support

Education

Degrees, certifications, and relevant coursework

Southern Luzon State University

Bachelor of Science in Business Administration, Financial Management

Completed a Bachelor of Science in Business Administration with a major in Financial Management. Focused on financial principles and practices relevant to business operations.