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Christian Johree Moreno

@christianjohreemoren

Fintech risk support specialist at Upcomers who supported forex traders with account concerns, platform inquiries, and risk policies.

Philippines

Message

At Upcomers, I supported forex traders with trading-platform inquiries, account concerns, and operational issues. I reviewed reported issues and communicated applicable account requirements, trading rules, and risk-related policies.

At Trustyfy, I assisted Web3 platform users with crypto-related questions, account concerns, and troubleshooting. I reviewed case information, shared guidance and next steps, and documented interactions to support continuity.

At Bell, I resolved customer account and service concerns across phone, email, and chat. As a Subject Matter Expert, I supported teammates with product knowledge and process guidance.

Experience

Work history, roles, and key accomplishments

Risk Manager

Upcomers

May 2026 - Sep 2026 (4 months)

Supported forex traders with trading-platform inquiries, account-
related concerns, and operational issues. Reviewed reported trader issues and communicated applicable account requirements, trading rules, and risk-related policies.
Documented and escalated customer concerns as needed, maintaining clear and policy-aligned communication.

OJT - Admin Aide

Comelec

Jan 2026 - Apr 2026 (3 months)

Verified and encoded voter information with attention to data
accuracy, completeness, and proper record handling.
Assisted with front-desk inquiries and administrative interviews while
handling public records in accordance with office procedures.
Supported daily administrative operations through document
organization, information processing, and record maintenance.

Customer Specialist

Trustyfy

Dec 2025 - Feb 2026 (2 months)

Assisted Web3 platform users with crypto-related inquiries, account
concerns, and platform troubleshooting. Investigated reported issues by reviewing available account and case information, then communicated appropriate guidance and next steps. Maintained clear documentation of customer interactions, issue details, and resolutions to support case continuity.

Support Specialist

Bell

Jun 2022 - May 2024 (1 year 11 months)

Resolved customer account and service concerns through phone,
email, and chat by reviewing issues and providing accurate, process-
aligned solutions. Served as a Subject Matter Expert (SME), supporting teammates with
product knowledge, process guidance, and issue resolution. Maintained accurate interaction notes and case documentation to support continuity, accountability, and efficient service de

Subject Matter Expert: Mentor

Bell

Jan 2023 - Jul 2023 (6 months)

Resolved customer account and service concerns through phone,
email, and chat by reviewing issues and providing accurate, process-
aligned solutions.
Served as a Subject Matter Expert (SME), supporting teammates with
product knowledge, process guidance, and issue resolution.
Maintained accurate interaction notes and case documentation to
support continuity, accountability, and efficient service de